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Regomoditswe Semenya

Regomoditswe Semenya

IT service Desk analyst

Customer Service / Support

South Africa, West Coast District Municipality

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About Regomoditswe Semenya :

I am a strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations. Good communicator with the user environment. 

I am dynamic but aware of the views and feelings of others and able to operate as a good team player with drive and energy. I have an analytical and logical ‘mind-set’ when dealing with issues. Demonstrate clear purpose, enthusiasm, and commitment. I can use varying styles of communication to suit the occasion and the audience. 

I have a high command of the English language both written and verbal. I am self-motivated with the ability to work unsupervised. Attention to detail, punctuality, excellent verbal, and written communication skills.

Experience

Tools/ Applications - ServiceNow, ITSM, ITSP, BMC Proactive, SCOM, Solar Winds, SNMP, SCCM, Altiris, Active Directory, ADMP, MySQL workbench and NetBeans, iManage, SCCM, F5 VPN, Symantec VIP manager,

Director, MS Active Directory Administrative Center, Bomgar, Remote Desktop, DM16 (It is a document

management system), Microsoft SQL Server Management Studio, Cisco Unified CM Administration, Mimecast, UiPath Studio (Developer user)

 

Technical Expertise

 

o Strong desktop & printer troubleshooting                                                                                                                                        

o Strong network troubleshooting

o Network administration

o Citrix administration

o Strong Microsoft Operating systems (Windows 7, 8, 10, 11)

o Strong Microsoft Outlook administration

o Strong Microsoft Applications including O365

o Intermediate Server experience

o SQL database experience and Java

Education

Diploma in Systems Development

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