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Pretoria East
Ralph Wessels

Ralph Wessels

Desktop Support Analist

Technology / Internet

Pretoria East, City of Tshwane Metropolitan Municipality

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About Ralph Wessels:

Iam A Desktop Support Analyst diagnoses, troubleshoots, and resolves complex hardware, software, and networking issues for end-users, acting as a higher-level (Level 2/3) support than a standard help desk. They maintain workstation stability, manage IT inventory, deploy new systems, and ensure seamless connectivity for tools like Microsoft 365, often providing both on-site and remote support. 

Experience

A Desktop Support Analyst diagnoses, troubleshoots, and resolves complex hardware, software, and networking issues for end-users, acting as a higher-level (Level 2/3) support than a standard help desk. They maintain workstation stability, manage IT inventory, deploy new systems, and ensure seamless connectivity for tools like Microsoft 365, often providing both on-site and remote support. 

Education

A Desktop Support Analyst diagnoses, troubleshoots, and resolves complex hardware, software, and networking issues for end-users, acting as a higher-level (Level 2/3) support than a standard help desk. They maintain workstation stability, manage IT inventory, deploy new systems, and ensure seamless connectivity for tools like Microsoft 365, often providing both on-site and remote support. 

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