Racheline Mc Carthey

Friendly Receptionist/Administrative with several years of experience carrying out clerical and customer service tasks and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Committed to delivering excellence in all facets of customer service and administrative support. Dependable and quick-learning team player with effective organization and communication skills.

Wellington High School

2015 National senior certificate

Department of Public Works

2016-2017 Internship programme

• Premier’s Advancement Youth work readiness Training
• Introduction to office and project management

Computer Training

• MS Word 2016 for Windows (Intermediate)
• Reception/Frontline Workshop
• Customer Service Level 1

Bosman Adama

 | Groenfontein,Hexberg Rd,7654

Receptionist 2018 – Currently

• Ordering and controlling stationary
• Ordering and monitoring coffee and biscuits for office use
• Purchasing and selling electricity
• Copying machine (scanning, copying)
• Filing (BANKS RECONS)
• Handling fines
• Assisting with completion of U19 Form
• Communicating with Top and Middle Management via Bulk sms system
• Implemented new filling syste
• Diesel control
• Working on G-web plus
• Sage (Basic level)
• Assisting with vines
• Data capturing
• Assisting Finance Department as requested
• Controlling/Monitoring security cameras
• License renewal
• Managed multiple tasks and met time-sensitive deadlines.
• Coordinated catering and set up conference rooms for corporate and client meetings.
• Provided callers with address, directions, company website and related information.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Troubleshot copy machines and printers and scheduled service as needed.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors positive first impression.
• Scheduled and confirmed appointments and meetings for senior management team.
• Maintained confidentiality of information regarding clients and company.
• Corresponded with clients through email, telephone or postal mail.
• Responded to inquiries from callers seeking information.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Carried out day-to-day duties accurately and 

I am as N6 Student at Bolland College.Currently finishing off my last semester.

Boland College

2020-pending Public Management N4-N6

• Management Communication N4
• Computer Practice N4
• Entrepreneurship and Business Management N4
• Public Administration N4
• Computer Practice N5
• Public Administration N5
• Public Finance N5
• Municipal Administration N5
• Computer Practice N6
• Public Administration N6