Quddoosiyyah Ajouhaar

I;m currently doing my internship as a office assistant 

WLV Solutions
INTERNSHIP – ADMIN ASSISTANT
NOV 2023 – Present
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Regularly utilized Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) daily for various tasks such as document creation, data analysis, presentation development, and email communication.
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Utilized remote collaboration tools to coordinate with team members and enhance overall workflow.
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Efficiently managed and organized financial records by accurately inputting invoices into Excel spreadsheets.
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Edited and enhanced existing presentations to align with brand guidelines, resulting in more polished and effective communication materials.

engage with customers across multiple communication channels.
· Demonstrated exceptional ability to configure and optimize Zendesk for seamless customer interaction.
· Employed active listening and problem-solving skills to address customer queries and concerns promptly and efficiently.
· Collaborated with team members to develop strategies and streamline processes for enhanced customer support.
Utilized Zendesk analytics to evaluate customer data and generate valuable insights for improving overall customer satisfaction.
UVU AFRICA
LEARNERSHIP IT CONSULTING
MAY 2023 – OCT 2023
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Acquired extensive knowledge and proficiency in utilizing Zendesk CRM platform to effectively engage with customers across multiple communication channels.
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Demonstrated exceptional ability to configure and optimize Zendesk for seamless customer interaction.
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Collaborated with team members to develop strategies and streamline processes for enhanced customer support.
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Acquired knowledge of the basic of databases
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Acquired extensive knowledge of Microsoft Office and demonstrated daily for document creation, presentation development and email communication.

Matric 

N6 business management