Purity Maphumulo

I am a responsible, hardworking individual who believes that punctuality is essential. I am a self- motivated individual striving for the highest level of success. Keeping in mind that hard work is vital step towards it, I seek to improve my knowledge and gain experience at any given opportunity. My ambitious nature to succeed makes me avail myself to learn new concepts and perform to the best of my ability in any given task.
I am an excellent communicator, who has a demonstrated a high degree of motivation. I enjoy challenges of a busy and demanding working environment. My well-mannered nature allows me to communicate effectively, achieving positive results. My Inter- Personal skills provide me with the advantage of maintaining a good working while sustaining a steadfast and eager attitude in the work place. My patient and imperative mind allows me to possess and understand and communication skills necessary in handling conflicting interests. I am highly dedicated and my devotion together with my competitive nature will prove to be a mutual asset. It gives me personal fulfilment to see a task through. I am always willing to go an extra mile and willing to work additional hours to see my duties through.
I relate comfortably with people from diverse backgrounds. I have strong analytical skills with systematic, logical, planned and organized approach to work.

2011 - 2015

Smartwork BPO

Sales Agent/ Order processor/Team Leader

Worked as a Sales agent, promoted to Order processor and later to a Team leader

2015 - 2022

WNS Global Services

Team Leader

Responsibilities:

Management of Sales agent, tracking performance and management of KPI and SLA 

Matric

Eastbury Secondary School