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Durban
Prabashni Reddy

Prabashni Reddy

Customer Service Co Ordinator

Customer Service / Support

Durban, eThekwini Metropolitan Municipality

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About Prabashni Reddy:

My name is Prabashni Reddy. I am 39 years and from Durban South Africa. I am an ex-employee of Berry Astrapak. I started my journey 18 years ago as an Internal Sale representative. During my employment I was fortunate to have studied a different aspect of the business which was Production scheduling and Planning. Once I completed, I continued my role, and I advanced to Customer Services co Ordinator. This is my ultimate passion, and I decided to pursue it. I have completed many training courses in subjects that has further advanced my knowledge and skills as a Customer Service co Ordinator. 

I am a high achiever. I have developed strong customer service skills by handling customer complaints and providing solutions.  I am an attentive listener. I always ensure I learn the company’s products, services and policies. This enables me to provide accurate information to the customer. I am willing to always go the extra mile in ensuring the best customer satisfaction. I am patient, efficient and always maintain a positive attitude, even in challenging situations. I also have a highly organized work ethic.

Experience

 

  • Handled customer orders from taking requests, processing payments, raising purchase orders and coordinating deliveries.
  • Created detailed reports on customer service activities and outcomes for senior management review.
  • Managed customer accounts, updating details and processing requests efficiently.
  • Managed customer enquiries via telephone and email.
  • Coordinated with sales and logistics teams to streamline order processing and delivery schedules.
  • Professionally handled and processed customer complaints, completing in line with the company's procedures.
  • Invoicing and processing credit notes on quality returns and customer returns.
  • Weekly scanning of PODs into Company Shared Drive.
  • Assisting Supply Chain Managing with queries related with Dispatch / Receiving.

 

Education

Production Management 

Human Recourses

Quality Management

Logistics Management

Financial Management 

Integrative Application   

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