Phumzile T Thwala

My name is Phumzile Twala, I am 35 years of age. I completed my studies in Management Assistant at Benoni Technical College. I have worked with different companies. 

I worked as customer consulted, I was sending answering calls and updating schedules for clients, doing quotations for short-term (Cars and Homes). Emailing Updated schedules to the underwriters. Sending emails for claims for clients.

I worked as office manager, I was making appointments, sending emails to and making calls to clients. dealing with correspondences. Preparing letters and consolidation statement for client. Ordering stationery for the office.

Company           JS Mkhize and Associates (Insurance Company)
Position            Client Consultant
Duration           July 2009 to December 2011
Duties                 Answering phone calls & Emails

                                Performing data entry for society and underwriter (Safrican)

                                Filing updated schedules 

                                Filing tasks for accounts payable

                                Processing death claims 

Company          KuaSure Insurance Brokers 

Position               Client Consultant

Duration             January 2012 to November 2013

Duties                Answering phones and Emails

                           Making quotes for clients (home, vehicle) with different 

                           underwriters (Santam, Zurich, Momentum and Iwyze)

                           Handling queries by phone and Email 

                           Helping client to claim (death and short-term)

                           Updating client with the insurance policy whether for          

                            death or short-term.

Company          Seriti (CWP)    

Position               Assistant Administrator 

Duration           August 2014 to June 2015

Duties                Answering phone call

                           Assisting in data Capturing for participant

                           Helping with registration for new participants

Company          TM Incorporated Attorneys                

Position               Office Manager 

Duration              June 2019 to December 2022

Duties                  Answering phone call and Emails

                           Organising meetings and Managing database

                           Booking transport and accommodation

                           Organising Company Events

                           Ordering stationery and IT equipment

                           Dealing with correspondence, complaints, and queries

                           Preparing letters and financial reports

Name of Institution                         Benoni Technical College

Grade 12/Std 10                              2008 (NSC) National Senior Certificate

      Subjects Passed                       Business English | Sake Afrikaans | Office Practice | 

                                                           Computer Practice | Small Business Management & Entrepreneurship |                                                              Economic and Legal Environment

Name of Institution                            Benoni Technical College

Year                                                        2017

Course                                                   completed N4, N5 & N6 
                                                                Management Assistant