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Alberton
Phumla Mhlophe

Phumla Mhlophe

Service Consultant

Banking / Loans

Alberton, Ekurhuleni Metropolitan Municipality

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About Phumla Mhlophe:

I am currently working for Capitec Bank Limited as a Service Consultant and have over 5 years’ experience in a front-line position. This role has provided me with the opportunity to grow my client service and financial skills as I am responsible for liaising directly with clients on behalf of the company, issuing loans to clients, handling confidential client information, client communication regarding banking, and providing excellent client service. I would like to secure a permanent position and continue to grow my career.

Experience

-Delivering results and meeting customer   expectations.
-Following instructions and procedures.
-Relating and networking.
-Persuading and influencing.
-Adhering to principles and values.
-Presenting and communicating information.

Education

Agile Banking Certificate NQF Level 5

Modules
•Future Banking
•Financial Acumen 2.0
•Compliance and Risk Management
•Workplace Skills Report
•Client Experience and Solution

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