Phophi Rasengani

I am writing to express my interest in joining the team. With a keen enthusiasm 
for technology and a growing proficiency in systems development, I am excited 
about the opportunity to contribute to your team and further develop my skills 
in a practical setting. 
Currently pursuing a diploma in Systems Development at Boston City Campus, 
I have been exposed to a range of theoretical concepts and practical 
applications within the realm of IT. While I may not have direct industry 
experience, I possess a strong foundation in computer systems and software, 
including a basic understanding of SQL which aligns well with the requirements 
of the position. 
Although my formal experience may be limited, I am a quick learner and 
possess a proactive attitude towards problem-solving. I am eager to leverage 
my technical knowledge to provide desktop support, troubleshoot user queries, and assist in the installation and maintenance of computer hardware and 
software components. Moreover, my familiarity with virtual servers and 
automation processes, coupled with a dedication to continuous improvement, 
positions me well to contribute to the efficiency and reliability of your IT 
infrastructure. 
I am confident in my ability to rapidly acquire new skills and adapt to the 
dynamic demands of the position. I am committed to investing the time and 
effort necessary to excel in this role and contribute positively to the success of 
they company. 
I am particularly drawn to your commitment to promoting continuous 
improvement, system safety, and adherence to policies and procedures. I am 
excited about the opportunity to collaborate with your team and contribute to 
the achievement of organizational objectives while honing my skills and 
expertise in IT support and administration. 
As you consider my application, I am enthusiastic about the possibility of joining 
your team and contributing to the success of the company. I am available for an 
interview at your earliest convenience.

Oct 2022 - Present Lead Converter (Team Leader) - Call Centre
Gobid (Pty) Ltd.
Lynnwood Glen, Pretoria
Jun 2022 - Sep 2022 Student Assistant
Boston City Campus (Lynnwood Glen)

• Resolved customer inquiries, complaints, and issues providing insightful solutions.
• Prioritized workflow and resolved daily operational challenges to support goal
achievement.
• Trained employees to follow standard work processes and learn role-specific skills.
• Delegated projects and distributed tasks to team members as per area of expertise.
• Completed accurate, on-time reports and documentation.
• Collaborated with senior leadership to share and gain insight on best practices and
improve monthly goals.
• Promoted to Team Leader during my Yes Program
• Attended to care of students, including special needs individuals.
• Demonstrate effective communication and interpersonal skills while interacting with
students and colleagues and supporting with administrative tasks.
•Requisitioned and maintained stock levels of required learning support materials and
consumable goods.
• Liaised with staff to field telephone, in-person and email inquiries.

Diploma in Systems Development
Boston City Campus
Computer Literacy and Computer Literacy Advanced | Academic Literacy | Microsoft Office
Access, Excel, Word | Excel Advanced, Word |
Comptia Technical Systems and Support (A+) | IT Systems Management 1 | Praxis 1&2 |
Business Ethics | Project Management | Software Testing |
Ethical Hacking | Systems Development | Scurity Sytems(CompTIA Security+) | Android
App Development | DB Technologies, SQL and Java | Database Programming (DATABASE
TECHNOLOGIES & SQL) | IT Systems
 

Willowridge High School - National Senior Certificate