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Philisiwe Ngcobo

Philisiwe Ngcobo

Real time analyst

Administrative

Durban, eThekwini Metropolitan Municipality

Social

About Philisiwe Ngcobo:

I excel in every task as I always take it as an opportunity to sell myself. 

Experience

Currently working for Capability bpo from November 2022.

Overseeing SA, Albania and Surinam sites. 

Duties:

-Monitor contact centre to ensure optimal staffing levels. 

-Intraday reporting

-Flagging all/any deviations to schedules

-On the day schedule optimization in order to meet desired service levels, and providing feedback to Ops of potential impact to service levels. 

-Real Time adherence management

-Managing STR 

-Slack updates

Education

Studied National diploma in business management from 2011 to 2013 however could not obtain my diploma due to not getting inservice although I passed all my modules

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