Patunia Mkhondelela

As an in depended female, I enjoy socializing and getting to know people from different cultures and other walks of life. I am a motivated efficient employee. I thrive in a multi-disciplined environment where I can utilize my talents. I am a disciplined professional, I love taking on challenges. I consider myself as an individual with many talents, I can work with new technology systems and applications. I am passionate about my career choices and I am certain that I possess the commitment, dedication and zest to be the best in what I do and would definitely be an asset to your company. 

My personal attributes, I regard as valuable to the work environment, as that I am highly organized, approachable and pay attention to detail. I bring a positive attitude and I am comfortable reporting to authority. I consider myself an asset to my company as I pay maniacal attention to detail and bring a good set of skills and experience that will benefit any employer. 

• Collections on current and outstanding accounts
• Proactively Contacting clients on overdue and shortfall balance 
• Liaising with client via telephone, email and SMS facility 
• Dispute log and resolution on time frame
• Negotiating for special arrangement and settlements of accounts
• Quality assurance by updating OCS (Online Collections System)
• SAP Billing invoices drawn and issued to customer
• Preparing letter of demand and notice for suspension of services
• Banking Allocation and Reconciliation of accounts
• Weekly follow up on Debtors Age Analysis
• Enforce Credit Management Policies and Procedure
• Arrangement for final accounts and hand over for legal
• Attend daily customer Enquiries
• Prepare qualifying refunds and credits
• Fraud prevention 
• Closing off accounts
• Mobile collection
• Update AR Worklist system
• Draw reports
• Provide feedback 
• Back out payments on AR and SAP

1. SYSTEMS 

• AR Flexi bill
• FMS/ CMSS
• OMS
• SAP
• T-agent
• CBS
• CRM
• Accounts Receivables
• SAP Production
• Constellation

National Diploma Marketing Management