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Patience Kenny

Patience Kenny

Executive Head – Managed Services
Kyalami, City of Johannesburg Metropolitan Municipality

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About Patience Kenny:

I am a professional who is an expert in Credit and Risk Management, Governance and Compliance and Programme Management and Operations Management. 

I have 19+ years’ experience working in challenging roles providing bespoke business solutions in various telecommunications organisations. 

My key KPI’s in the various roles was and still is,

  • strategy formulation & implementation, 
  • operation management, 
  • project management, 
  • financial management and  
  • relationship & stakeholder management. 

I regard myself as an industry management solution expert who excels at the interface of business management, technology, and strategy. 

I offer expert pedigree in designing, managing, and auditing operational and compliance risk processes and procedures. 

I have a proven track record in the industry and consider myself to be a leader with excellent analytical, technical and management acumen in leading people and strategic business units in challenging and diverse environments. 

I believe that my skills and experience will benefit this organisation as I strive to improve business processes, operations, and risk management.

Experience

EXECUTIVE SUMMARY 

I am an astute enterprise Credit and Risk Management, Governance and Compliance professional with expert pedigree in program management, business analysis and strategy development. I have a 19 years’ experience working in challenging roles providing bespoke business solutions at various telecommunication organizations. My key KPI’s were strategy definition and implementation, operational management, project management, financial & budget management, relationship management as well business analysis. As a Credit and Management professional, I act as the first line of defense, by driving the divisions risk and compliance strategy through assessments, reviews and continues monitoring through accurate reporting. My current role as the Executive Head: Managed Service at SA Business Counsel has expanded my skills and ability to include defining of the organization’s managed service strategic direction and goals as well as the business process outsourcing technology, processes and procedures. I regard myself as a total industry management solution expert who excels at the interface of business management, technology, business intelligence and strategy. I offer expert pedigree in designing, managing and auditing operational and compliance risk processes and procedures. I have a proven track record in the industry and consider myself to be a leader with excellent analytical, technical and management acumen in leading people and strategic business units in challenging and diverse environment

Education

PROFESSIONAL QUALIFICATIONS 

• MBA (In progress), Regents Business School 

• Postgraduate Diploma in Project management 

• Advanced Diploma in Project Management  

• Diploma in Business Analysis    

• Certificate in Credit Management I 

• National Certificate Management: Level 5 SETA 

• Agile PM 2014 Practitioner 

• ITIL 2011 Foundation 

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