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Palesa Masekwa

Palesa Masekwa

Customer service agent

Telecommunications

Soweto, City of Johannesburg Metropolitan Municipality

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About Palesa Masekwa:

I am a hard worker who is dedicated and self driven . 

Experience

Customer Service Consultant
•Maintain updated knowledge of all company products and services in order to provide adequate education to clients.
•Assess and provide resolutions for escalations.
•Provide information and instructions about relevant services.
•Make product and service suggestion to meet the customer's specific needs. •Field incoming calls and respond to emails.
•Promptly respond to customer questions submitted via email on our website. •Provide information to resolve issues.
•Obtain necessary information for future reference.
•Document important customer information for future reference.
•Foster and maintain relationships with customers to improve our retention rate. •Attend all required service related meetings

Education

Bachelors in public administration 2019 - Current

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