beBee background
Professionals
>
Soweto
Palesa Masekwa

Palesa Masekwa

Customer service agent

Telecommunications

Soweto, City of Johannesburg Metropolitan Municipality

Social


About Palesa Masekwa:

I am a hard worker who is dedicated and self driven . 

Experience

Customer Service Consultant
•Maintain updated knowledge of all company products and services in order to provide adequate education to clients.
•Assess and provide resolutions for escalations.
•Provide information and instructions about relevant services.
•Make product and service suggestion to meet the customer's specific needs. •Field incoming calls and respond to emails.
•Promptly respond to customer questions submitted via email on our website. •Provide information to resolve issues.
•Obtain necessary information for future reference.
•Document important customer information for future reference.
•Foster and maintain relationships with customers to improve our retention rate. •Attend all required service related meetings

Education

Bachelors in public administration 2019 - Current

Professionals in the same Telecommunications sector as Palesa Masekwa

Professionals from different sectors near Soweto, City of Johannesburg Metropolitan Municipality

Other users who are called Palesa

Jobs near Soweto, City of Johannesburg Metropolitan Municipality

  • Boardroom Appointments Johannesburg, GP, South Africa

    This is a 6 month contract position requiring grade 12 and ability to apply sales and marketing techniques. Responsibilities include identifying statistics, developing methods for extracting information, maintaining available statistics, analysing monthly reports and encouraging ...

  • Trending Talent Solutions Sandton, Gauteng

    Join Nutun as a Customer Service Agent - Tech Support to solve fibre issues and wow customers. · ...

  • PPS Johannesburg, Gauteng

    A professional service agent role responsible for providing a professional service to PPS members via an inbound contact centre model. · This incumbent will be responsible for providing professional service to PPS members and associated parties on the phone in a contact centre. · ...