Ona Leepile

An ambitious , diligent, detail-oriented and highly-analytical professional with Post-graduate Diploma in Risk Management and Bachelor of Commerce in Economics. Experienced in identifying potentially fraudulent activities on client’s account in near real time through fraud management system alerts, verifying transaction legitimacy by performing an internal risk assessment which includes written or telephonic contact with client, enhancing client’s transactional experience by identifying any friction incurred in the process and proactively making contact with clients, and identifying new fraud trends and passing insights to the fraud investigator for a detailed assessment. With an understanding and knowledge of risk management principles. Demonstrated strong organizational and analytical skills. Excels in verbal and written communication. Proven the ability to work independently and within team setting to contribute to team task accomplishment. Excellent in time management skill. With a strong focus on completing tasks and producing high quality results within a fast-paced environment. Proficient in using Microsoft Office Suite (Word, Excel and PowerPoint

Fraud detection consultant:

• Identifying potentially fraudulent activities on client’s account in near real time through fraud management system alerts.
• Verifying transaction legitimacy by performing an internal risk assessment which includes written or telephonic contact with client.
• Enhancing client’s transactional experience by identifying any friction incurred in the process and proactively making contact with clients.
• Identifying new fraud trends and passing insights to the fraud investigator for a detailed assessment
• Assisting the fraud strategy team with the development, testing, and implementation of fraud rules.
• Assisting the fraud investigator in contacting the client and obtaining evidence of transactional behaviour.
• Contacting clients in order to obtain dispute forms for chargeback claims.
• Conducting follow-ups on fraud investigations
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Interact with banks and customers to validate information and to confirm or cancel authorizations.
• Resolve customer issues within the scope of existing service level agreements.
 

Bachelor of Commerce  in Economics