Okuhle Jacobs

To seek and maintain full-time position that offers professional
challenges utilizing interpersonal skills, excellent time management
and problem-solving skills. Detail-oriented team player with strong
organizational skills. Ability to handle multiple projects
simultaneously with a high degree of accuracy.
 

2024-04/01 /current

Contact Centre Agent
Merchants , Parktown, Johannesburg
• Proved successful working within tight
deadlines and a fast-paced environment.
• Strengthened communication skills through
regular interactions with others.
• Worked flexible hours across night, weekend,
and holiday shifts.
• Resolved problems, improved operations and
provided exceptional service
• De-escalate situations involving dissatisfied
customers, offering patient assistance and
support using the Enhance model.
2023-08 -
2023-11 Contact Centre Agent
Webhelp , Braamfontein, Johannesburg
o Take customer calls and provide accurate,
satisfactory answers to their queries and concerns
o De-escalate situations involving dissatisfied
customers, offering patient assistance and support
using the Enhance model.
o Determines eligibility by comparing client
information to requirements
o Establishes policies by entering client
information; comparing pricing for service delivery
o Get in communication with customers from the
US to activate, troubleshoot their device and also
deal with billing (crediting if there are any errors
and ensure customer satisfaction)
Reason for leaving: Family responsibility
2022-05 -
2022-11
Customer Service Telemarketer
Truworths Head Office , Cape Town
• Identified opportunities for upselling or cross-
selling products based on customers'' needs
and preferences during calls.
• Achieved consistent performance metrics by
meeting or exceeding established targets for
call quality, sales conversions, and customer
satisfaction ratings.
• Reduced call handle time without
compromising quality by actively listening to
customers'' needs and providing targeted
solutions effectively.
• Assisted in the implementation of targeted
marketing campaigns to increase brand
awareness among potential customers over
the phone conversations.
Reason for leaving : Relocation

2021-11 Matric
Curro Midrand Sagewood - Midrand,
Johannesburg
English
Afrikaans
Mathematics literacy
Business Studies
Life Science
Accounting
Life Orientation