OKUHLE FONO

Experienced Administrative and Customer Service Representative with a proven track record of providing exceptional support to both internal and external customers. Skilled in managing administrative tasks, resolving customer inquiries, and maintaining high level of customer satisfaction. Strong organizational,  communication, and problem-solving abilities, combined with a commitment to delivering top-notch service. Adept at multitasking in fast-paced environments, ensuring efficient office operations and positive customer experiences.

Department of Forestry, Fisheries, and the Environment 

Admin clerk (2022-2024)

• Managed administrative tasks, including data entry, filling, and document management.
• Coordinated schedules, meetings and communication for department staff
• Assisted in preparing reports, presentations  and official documents
• Ensured compliance with departmental policies and procedures 

Ison Xperiences ( DSTV Inbound Call Center)

Customer Service Representative (2022)

• Handled a high volume of inbound calls, addressing customer inquires and resolving issues.
• Provided support for DSTV services, including account management and technical assistance 
• Maintained detail records of customer interactions and transactions.
• Achieved high level of customer satisfaction through effective problem solving and communication.

Statistics of South Africa

Admin clerk for Census Project (2021-2022)

• Supported the census project with administrative tasks such as data entry and verification 
• Coordinated field operations, including sche uling and logistics.
• Assisted in census recruitment
• Managing vehicles
• Maintained accurate and up-to-date records and reports.

Cape Peninsula University of Technology 

Computer lab supervisor( Work Study Programme, 2017-2019)

• Supervised computer lab operations, ensuring a productive environment for students 
• Provided technical assistance and troubleshooting for lab users.
• Managed lab schedules, usage logs, and maintainable of equipment.
• Assisted in training and onboarding new student workers 

Advanced diploma in Quality Engineering (Final year)

Cape Peninsula University of Technology, Cape Town, South Africa

January 2023- Expected Graduation: December 2024

• Comprehensive coursework in Quality Control Systems, Statistical Process Control, Lean Six Sigma, Total Quality Management and Manufacturing processes
• Gained practical experience through projects focused on process improvement and quality assurance 
• Developed strong analytical and problem-solving skills, with a focus on ensuring product quality and operational excellence.