beBee background
Professionals
>
Roodepoort
Ntombizine Cornelia Mamphaga

Ntombizine Cornelia Mamphaga

Quality assessor & Quality Coach

Insurance

Roodepoort, City of Johannesburg Metropolitan Municipality

Social


About Ntombizine Cornelia Mamphaga:

started working as a call center agent at Direct Channel Marketing however after a year I got promoted as quality assurance consultant and I moved to a new company which was First Federal Investment after a year I got promoted to the Quality assurance team leader and I also received a certificate as the best quality assurance of the year in 2016. I am currently working for Cartrack's head office in Rosebank as the quality assessor. I have been working in the call center industry for 14 years, I am qualified as an evaluated and quality coach.

Experience

 

 

Imam a Quality Assurance Assessor and a sales coach and I am passionate about coaching and for the past 3 years that I have been with Cartrack, I have made an impact by coaching and training Sales Agents on call dispositions. I have a total of 12 years of experience as a QA Assessor and Quality Coach. Over these 12 years, I have acquired various skills such as good communication, paying attention to details, reporting, and training skills.  I am in possession of RE05 and FAIS qualifications

I look forward to hearing from you so that I can discuss my skills in detail.

 

Please find attached my cv.

 

Education

I have a grade 12 certificate, completed my diploma in Girl Friday, I have Nql Level 4 and I am a fais credited. I am in a process of completing a degree in social work.

Professionals in the same Insurance sector as Ntombizine Cornelia Mamphaga

Professionals from different sectors near Roodepoort, City of Johannesburg Metropolitan Municipality

Other users who are called Ntombizine Cornelia

Jobs near Roodepoort, City of Johannesburg Metropolitan Municipality

  • African Academy Boksburg, Gauteng

    African Academy is seeking an experienced Piping Assessor / Moderator with a Mechanical Engineering background to support occupational assessments. · Mechanical Engineering Diploma or Degree (higher than the level assessed) · Minimum 3 years proven piping experience (industrial / ...

  • Bidvest Bank Braamfontein, Gauteng

    This position aims to maintain and improve customer service quality at Bidvest Bank's Customer Call Centre. · The Quality Assessor monitors customer interactions for compliance and service standards, · gives feedback and coaching to agents, · and analyses performance trends. · ...

  • Guardrisk Centurion

    To provide strategic oversight deep technical claims expertise and process innovation across Africa Life's end-to-end claims process The role ensures consistent integrated and high-quality claims experiences across markets by aligning operations to product intent underwriting fin ...