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This position involves providing quality assurance for service agents, ensuring customer experience exceeds expectations while maintaining regulatory compliance. · Maintain and develop internal/client quality standards. · Assess support interactions based on established quality s ...

+ Develop and implement quality assurance policies and procedures to ensure compliance with food safety regulations and industry standards.+ Manage the quality assurance team and provide leadership and guidance to ensure all quality objectives are met.+ Conduct regular audits and ...

We are seeking an experienced Quality Assurance Manager to lead and continuously improve quality standards within a high-volume contact centre environment in Durban. · This role is critical in ensuring exceptional customer experience, operational excellence, and compliance with i ...