Nqobile Khumalo

A dynamic Marketing and Public Relations professional with over nine
years of professional experience in various industries. Passionate about
finding practical business solutions for organizational and personal
growth. Commercially astute, analytical, and experienced in a range of
traditional and digital marketing tactics. A forward-looking innovator,
proactive, strategic and independent thinker.
I possess solid interpersonal skills, with the ability to interface with
individuals at all levels. I also have strong talents in creating, writing, and
producing communication pieces. The organizational skills that I have
acquired throughout my career have allowed me to prioritize and
complete projects within time and budget guidelines. I can assess, manage
and operate in a high pressure and fast-moving environment.
My experience in the corporate communications departments of public
sector and marketing agencies has allowed me to develop skills in crisis
communication, strategic communications and understanding the
different brands that I have had the pleasure to work with.

Ethekwini Municipality Cleansing Solid Waste
03/01/2017
Public Relations
The Public Relations/Advertising (PRO) Office for Cleansing and Solid Waste is
responsible for maintaining and managing Cleansing and Solid Waste’s (CSW/ DSW)
reputation. This involves gaining understanding and support for DSW, as well as
trying to influence opinion and behavior. The PR Office uses all forms of media and
communication to build, maintain and manage the reputation of CSW. The PR office
communicates key messages to defined target audiences in order to establish and
maintain goodwill and understanding between DSW, its customers and the greater
community. The PR Office is also responsible for monitoring publicity and
conducting research to find out the concerns and expectations of DSW's customers
and stakeholders. These findings will be reported and explained to Management.

KEY DELIVERABLES:
❖ To create publicity and awareness about DSW and its services and to ensure
the correct information is published.
❖ To ensure prompt and professional response to DSW customers
❖ To maintain DSW’s Corporate Identity
❖ To ensure proper communication and professional interaction with our
customer and compliance with the corporate specifications of staff business
cards
❖ To market and advertise DSW’s products and services to create awareness
❖ To ensure that PR Needs of all aspects within DSW are addressed and policies
and procedure are followed
❖ To improve public/ customer relationships and promote DSW in the marketplace
❖ To ensure that all events are professionally managed and that DSW’s image is
positively maintained

Communications Officer Assistant
2011 MARCH
ESKOM is a state owned Entity and Employer to 44 000 employees in this country,
its primary business is Electricity Generation and Supply to South Africa and SADC
Countries. The Human Resources Department in Eskom oversees the smooth
management and the implementation of all people processes. The division that I
was mandated to ensure smooth communication and marketing skills had a staff
complement of 560 employees to date. The communication barrier in the
organization posed a huge threat to our key customers/ employees. The key
component in running an efficient business lies in effective communication.
KEY FUNCTIONS
DUTIES
❖ Manage and coordinate administrative functions to the General
Manager
❖ Assisting with local government functionaries within Eskom
❖ Follow up on resolutions and implementation of the municipal policies
and plans with Eskom
❖ Liaise with other districts, local municipalities , institutions and
stakeholders with regards to implementation processes within the
department
❖ Weekly meetings with COGTA to address burning issues around the
electrification process
❖ Traditional Leaders meetings and recommendations with regards to
service delivery issues
❖ Manage electronic and manual diary of the Senior Stakeholder
Relations manager
❖ Assisting with special projects and programs within the department
❖ Handling all travel and accommodation arrangements of the
departments Coordinating of all meetings and workshops within the
departments
❖ Managing resources allocated to the department
❖ Fundraising projects and the handing over to the Corporate Social
Investment for deliverance.
❖ Provide the management with an efficient reputation for Eskom, which
means understanding the support for our stakeholders as well as the
opinion, influence and behavior.

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❖ The use of Online, Radio, Print and social media to build, maintain, and
manage the reputation of Eskom.
❖ Monitor the public conduct via research to find out the stakeholders
concerns and report findings to management with recommendations.
❖ Researching, writing and assisting in publishing of articles internally
and externally.
❖ Collating and analyzing media coverage by writing in house magazines,
case studies and articles.
❖ Preparing and publishing of Zero Harm Brochures, 49m Brochures as
well as other collateral in the business that is beneficial and good for
the business
❖ Organizing and co coordinating of Internal and External events,
summits, conferences, General Managers roadshows to uplift the
employees, Stakeholder management safety Campaigns, Powering
Your World campaigns, 49m campaigns, Eskom values launches around
the KZN region.
❖ Commissioning in Market Research
❖ Implementing of a crisis communication strategy
❖ Articles screening and recommendation
❖ Reporting

Senior Certificate 2007

National Diploma Public Relations 2010