Noxolo Ntombela

 I'm Noxolo Ntombela, a dedicated and customer-focused call center agent with a passion for providing exceptional service. With 4 years of experience in the industry, I've honed my skills in conflict resolution, communication, and adaptability. I'm a quick learner, always looking for ways to improve processes and enhance customer satisfaction. Outside of work, I enjoy doing researches about history like reading, going out with my family and friends. I'm excited to bring my enthusiasm and expertise to a dynamic team and make a positive impact on customers' experiences! 
 

Highly motivated and experienced call center professional with 5+ years of experience in:

Handling inbound/outbound customer calls, emails, and chats

 Resolving customer complaints and concerns in a timely and professional manner

 Achieving sales and service targets, with a focus on customer satisfaction and retention

 Utilizing strong communication and problem-solving skills to resolve complex customer issues

Collaborating with teams to improve processes and enhance customer experience

 Consistently meeting or exceeding performance metrics, including first call resolution and customer satisfaction scores

I went to Boston city campus, to study a web and Graphic design. Than continued studying online for business marketing, social media marketing etc.