Noxolo Elleonor Filtane

I'm a energetic female, willing to relocate.

•  Above average problem solving, judgements and analysis skills. 
• Ethical behavior, engaging diversity, building relations as well as action oriented individual. 
• Attention to detail, engaging diversity and resilience. 

• Analyse service measurement results and proposes recommendations or highlight concerns.
• Develop a service culture which builds rewarding relationships, proposes innovations and allow myself to provide exceptional client service.
• Build and maintain strategic relationships with internal and external stakeholders to support the sales strategy.
• Maintain merchandising register on promotional material
• Monitor changes in legislation, regulations, initiatives and relevant industry practises.
• Ensure compliance with audit requirements.
• Compile regional report in terms of consultants’ action plan and the daily statistics. 
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Monitor the stock at hand in terms of branch stationery & place an order when necessary.
• Anticipates, recognises and meets the needs of the external and internal customers.
• Resolve all customer queries efficiently and within the agreed timelines.
• Achieve retention by managing the service breakdown activities as listed in the Service Operations Plan.
• Perform internal root cause analysis to present to the relevant stakeholders and facilitate process to design & implement appropriate solutions to remedy the situation.

2008 Walter Sisulu University 
ND: Information Technology (Business Application Stream)
Courses Passed:
 Business Analysis 2 & 3
 Development Software 2 & 3
 Information systems 2
 Information Systems 3 (Project Management)
 Accounting Skills 1
 Commercial Programming 1
 System Software 1