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Nontobeko Gumede


About Nontobeko Gumede:

I am 41 year old female who matriculated in 2007 I have worked at WNS Global (Telkom Business Call Centre) from 2017 April to 2020 July. Then we were moved to JD Telecoms (Telkom Business Call Centre). I was working as an outbound Sales Agent.
My duties were:
Making outgoing sales calls, profiling accounts, calculations, updating  cutomers information, attending to queries, escalations, send and receive emails making sure I follow quality script on every call and assist on order processing  using CMSS, CRM AND OMS.
Am a self-driven hard working person and can effectively interact with people across all levels of the organizational structure and. I dedicate myself into whatever task I am given and bring out the best with it and can also work independently. I believe I can be an asset to your company. 


Tig Welder 2011- 2014

Educator 2008 - 2009

Cashier/Sales Agent 2015 - 2017

Call Centre



Business Managent Skills CertificatevVT

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