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Pretoria
Nontethelelo Penn-lope Xulu

Nontethelelo Penn-lope Xulu

Provide service

Marketing / Advertising / Public Relations

Pretoria, City of Tshwane Metropolitan Municipality

Social

Services provided

I can perform all administrative work and reliable and very good with record keeping, have a good customer satisfaction (internal and external) Like to assist people at all times and i am a good communicator, i studied public relations which includes working with different individuals Administration Efficiency. I am reliable and honest. Working as administrative taught me lot of things

 

Customer service
Administrative assistant
Approximate rate: R100 per hour

Experience

 

PERFORMING FRONT-LINE FUNCTIONS BY DETERMINING THE BUSINESS OF PERSONS WISHING TO HAVE AUDIENCE WITH THE MANAGER (IN PERSON OR TELEPHONIC) AND ADMITTING/MAKING AN APPOINTMENT/REDIRECTING SUCH PERSONS.

Determining the nature of persons wishing to have audience with Manager, in person or telephonic.
Taking detail messages & making follow ups.
Making an appointment/rescheduling appointments.
Liaising with internal & external stakeholders with general queries on behalf of Manager.

CRISIS COMMUNICATION & COMPLAINTS HANDLING MECHANISM

Handling of complaints & compiling the necessary statistics for patients complaints and complaints report. 
Protect the organisation and project a good image
Prepare for a crisis before it happens ; develop positive attitudes, develop and plan of action to prevent crisis 
Always be honest  never lie ; Give honest answers 
Act quickly, act decisively and take control 
Develop and nurture allies before and during crisis  
Making sure that the media and customers know what has been done to improve the matter

PROVIDES ADMINISTRATIVE FUNCTIONS TO MEETINGS

Making arrangements 

Education

 

PERFORMING FRONT-LINE FUNCTIONS BY DETERMINING THE BUSINESS OF PERSONS WISHING TO HAVE AUDIENCE WITH THE MANAGER (IN PERSON OR TELEPHONIC) AND ADMITTING/MAKING AN APPOINTMENT/REDIRECTING SUCH PERSONS.

Determining the nature of persons wishing to have audience with Manager, in person or telephonic.
Taking detail messages & making follow ups.
Making an appointment/rescheduling appointments.
Liaising with internal & external stakeholders with general queries on behalf of Manager.

CRISIS COMMUNICATION & COMPLAINTS HANDLING MECHANISM

Handling of complaints & compiling the necessary statistics for patients complaints and complaints report. 
Protect the organisation and project a good image
Prepare for a crisis before it happens ; develop positive attitudes, develop and plan of action to prevent crisis 
Always be honest  never lie ; Give honest answers 
Act quickly, act decisively and take control 
Develop and nurture allies before and during crisis  
Making sure that the media and customers know what has been done to improve the matter

PROVIDES ADMINISTRATIVE FUNCTIONS TO MEETINGS

Making arrangements with the booking of venue & handling all other logistics.
Distribution of notice of meeting, agenda and minutes.
Takes, prepares & disseminates minutes.

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