
Nondu Mhlongo
Customer Service / Support
About Nondu Mhlongo:
I am Nondumiso Jacqui Mhlongo. I am a 25 year old female. I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.
Experience
I was a Teller/merchandiser and Sales consultant. I was cross trained “ Truworths Learnership”
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, account payments, working at the till. Opening and closing of accounts.
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed.
- Set targets for the sales department
- Collaborate with the marketing department to prepare common strategies
- Monitor sales numbers and marketing metrics
- Calculate business trends, like monthly sales rates
- Analyze market trends
- Monitor competition and follow current developments
- Ensure sales team is up-to-date with business targets
- Motivate sales team to achieve great results
- Find prospective customers and new target segments.
- Collaborating with suppliers, manufacturers, and retailers to ensure proper execution of merchandising plans.
- Ensuring retailer compliance with merchandising strategies.
- Creating and organizing promotions and advertising campaigns.
- Maintaining inventory of products.
Education
Business Management n5 “Richtek College”
Service Desk certificate
National certificate in Wholesale and retail program.
Merchandiser Certificate
Customer Care certificate
Certificate in Business administration “Alison”
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