nombuso mkhwanazi

Im an energetic sales assistant with over 6 years of experience in retail. Maximises sales by offering exceptional customer service by helping others, handling disputes and providing full knowledge of Product or service. Dedicated to delivering positive shopping experience for customers.

Multi-talented Sales Assistant confident at handling any store department. Talented at inventory and documentation management. Proven history taking on increased responsibility with enthusiasm and expertise.

1. Greeted the customers as they arrive at the store/ counter and asked them how they would like to be assisted.
2. Listened to customers requirements closely and provided them with information on available pieces and sets.
3. Showed the customers their desired pieces and provided information such as setting types, stones, and cuts.
4. Provided the customers with information on prices and any associated discounts or deals.
5. Assisted the customers in making decisions to buy jewelry pieces or sets and suggest alternatives and complementing.
6. Led customers through the buying process by boxing, wrapping and bagging their purchases.
7. Provided pricing information according to weight (in cases of gold and silver jewelry) and processed cash and credit card transactions.
8. Educated the customers about warranties and guarantees of sold pieces and ensure that all documentation is included with the bagged product.
9. Sent out thank you notes to customers and kept them in the loop regarding new arrivals.

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Year Obtained: 2011