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Nombulelo Jele

Nombulelo Jele

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Customer Service / Support

Johannesburg, City of Johannesburg Metropolitan Municipality

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About Nombulelo Jele:

I am a professional Product and Customer Specialist with passion in Client Services. I have been in the Banking sector and gaining various skills for many years adding up to more than ten years. I have mastered the following skills:  proactive, analytical, attention to detail, Goal driven, emphanthy and last but not least Innovation. I have experience in the Banking enrinment managing client portfolios in Online Banking, Global Transactions and Cash Services. I am available and ready to contribute to the new family bringing my acquired experience and commitment to satisfying Customers.

Thanking you in advance

Nombulelo Jele

Experience

Product Administrator: successful onboarding new clients. Upgrading existing clients. Database maintenance. Training clients on navigation of systems and devices. Accurate capturing of monthly billing. Conduct market research to better products. Analyse trends. 

Service Specialist: Promptly respond to clients queries and requests. Verify invoices for timely payment. CRM Dynamics updates. Monitoring of system failures. Escalating for resubmission of failed transactions. Trace bags in transit. Compile financial audit reports. De escalate complains and resolve complex issues.

Education

Certificate in Banking with Novia. 

Accounting Technician with ACCA. 

Short courses with Udemy. 

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