Noline Mukandi

A passionate, resilient  and self motivated professional candidate of 10 years experienced , qualified and skilled customer service representative , enhanced in  strategic and quality improved business outcomes in  monitoring,maintaining , implementing required SLA, KPI, KRA as to meet and exceed customer expectation in a timely manner.

The combination of my skills and experience makes me flexible to work for any industry , organization in either service or operation services.

I am actively looking for a position.

 I am experienced in:

Team leading  , coaching, training 

Implementing  remedial action and contingency plan where necessary.

Experienced in Microsoft  word and Microsoft excel usage.

Complain handling  and resolution.

SMART principles in deadlines and moment of pleasure and expectations with customers

All office rounder in clerk and administration duties.

Highest Level of education:

Ordinary level.

Professional certificate in Call / Contact Center Management

Office Clerk  and Customer service manager

Professional in call center management