About Nokwanda Matsebula:
I am a strong communicator who can develop and maintain successful working relationships with both internal and external staff and clients. I have excellent numeracy and logical thinking capabilities which enable me to solve problems systematically. I can bring immediate and strategic value and develop current skill set further. My general attitude in life is that “we do not face problems; we face challenges”.
Experience
PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS
DPD Laser Logistics
Operations Administrator: (January 2021 – January 2023)
My experience includes:
· Debriefing drivers’ manifests
· Compiling returns and PODs Reports.
· Managing of branch’s Accounts portal.
· Customer services. Dealing with clients’ queries on deliveries.
· Scanning freight to branch floor.
· Responsible for managing online accounts: The fashion Box, Mannatech, Takealot and Homechoice accounts.
· Compiling reports for problematic parcels and resolving queries logged.
· Updating monthly reports.
· Capturing waybills for invoices and forwarding them to the imaging department.
PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS
DSV Mounties (Pty) Ltd
Dispatch Clerk: (August 2018 – September 2020)
My experience includes:
Consolidating and deconsolidating freight from branch to branch.
· Scanning parcels in and out on delivery.
· Booking MTN, Capitec and Adhoc collections.
· Monitoring efficiency of collections and deliveries of overnight express parcels.
· Responsible for returns report.
· Monitoring branch Pre-alerts.
· Solving problematic deliveries and collections.
· Dealing with queries on deliveries and collections.
· Compiling miss- directs and freight ageing report.
· Evaluating the standard of freight received from other branches and delivered.
· Filing all necessary documents in the warehouse.
· Route evaluations
· Involved in the strategic planning of routes and assisting drivers with challenges faced on route.
· Writing minutes during operational meetings.
· Responsible for monitoring African Bank and Cashbuild deliveries.
· Monitoring branch KPI’s.
· Ensuring the update of monthly operational reports
DSV Distribution (Pty) Ltd
Data capture - Billing Specialist: (July 2017 – August 2018)
My experience includes:
· Capturing Accounts copies for main billing
· Resolving queries on none-conforming accounts copies
· Part of the Health and Safety team – doing housekeeping assessments and injury on duty reports for the branch manager
· Doing Corrective Action, Preventative Action (CAPAs) and continual improvement projects (CIPs) for our branch audits
· Imaging of documents into image viewer
· Filing and archiving
· Receptionist – relieving the receptionist. Taking calls and assisting walk in clients
· Query resolution on missing parcels, delayed deliveries and POD requests for clients
· Generating large invoice reports and requesting credit notes where billing has been done wrongly from accounts
· Taking minutes for Branch manager meetings with both clients and internal staff.
Projects
1. UNISA Assignments submission project
· Ensured the driver collected on time and liaised with our head office when there were delays
· Captured the assignments on to Dispatcher software
· Ensured Ops team did weigh station and sent off the assignments daily
· Reported to branch manager on important milestones.
· Awarded employee of the month for my input and going the extra mile on this project.
· Booking collections for exam material.
2. DBE Book Distribution
· Was tasked to manage the PODs and CODs for these deliveries and ensuring they were updated on the system and sent to our head office for billing
· I was the quality controller for the PODs ensuring they confirmed to the ministry of education’s requirements before submission
· I was tasked to capture and upload fuel costs for the project as well as truck rentals.
Afroshine Holdings
Public Relations Coordinator January 2017 – June 2017
My experience includes:
· Planning of the 2017 Mpumalanga Investor conference
· Sourced sponsors and grants
· Identified key investors and communicated with them
· Delivered presentations of progress reports to relevant stakeholders
· Attended Campaigns.
· Designed pamphlets
· liaised with the media with regards to advertising the conference
· Managed the social media pages created for the event
Education
QUALIFICATIONS
Degree : Bachelor of Commerce in Supply Chain & Operations Man.(Current)
Institution : UNISA
Degree : Bachelor of Arts in International Relations (2018- Incomplete)
Institution : UNISA
Diploma : National Diploma in Public Relations Management (2017)
Institution : University of Zululand
Matric : Nelspruit Private College (2013)
Professionals who compete with Nokwanda
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