Nokwanda Kwandorh

Energetic and customer-focused front of house professional with experience in the hospitality industry. Skilled in delivering excellent customer service, handling customer queries, managing busy environments and ensuring positive guest experiences. Strong communication skills with the ability to work effectively in a team and independently. Seeking an opportunity to contribute strong customer service skills in a dynamic organisation 

> welcomed and assisted customers in a friendly and professional manner 

> Ensured excellent guest experience by responding promptly to customer needs

>Handled customer complaints calmly and efficiently, ensuring satisfaction 

>Monitored play canyon area ( PCA) ensuring children’s safety and adherence to safety rules 

>Maintained cleanliness and organisation of the front-of-house area 

>Supported team members during busy service periods to maintain smooth operations 

> Assisted with bookings , seating arrangements and customer enquiries 

I went to Dumehezi  High school 

I have matric