Nnese Shabalala

I am a very honest and reliable person. I am a very good team player and can work independently should need be. I am a very fast learner and can work well under pressure showing respect to all my customers. I have 12 years frontline experience and 2 years inbound call centre experience. I have handled secured lending and transactional banking queries.

I have experience in Teller position, where I used to deal with cash withdrawals and deposits. I have experience in enquiries and service consultant positions where I used to handle customer account queries, funeral plan claims, account upgrades and customer migration to self service channels like internet banking and cellphone banking. I also worked as customer information consultant, where I would liaise with customers in the banking hall and handle any customer complaint taking place.

I completed National Banking Certificate NQF5 and RE05 certificate.