Nkosikhona Simelane

I have just completed my final year of studying at Vaal University of Technology, where I majored in Engineering with a focus on Operations Management. I am expected to receive my qualification in April 2025. My background includes one year of experience as a client service consultant(share investing department) at First National Bank, where we assist clients with investing in JSE-listed shares and sharing knowledge about different products. I am eager for hands-on training that will further enhance my career. I hold skills such as Microsoft Office, attention to detail, and the ability to work in a team. I will happily demonstrate my enthusiasm, and quality at your company. I have a passion for engineering. I am young and dynamic, and I will do my best. I am a hard-working, punctual, committed, humble, well-presented student. I perform best at any task given to me and have the desire to succeed. I am a team player and a fast learner I enjoy making a difference and I am willing to learn more from the company.

First national bank[client service consultant(share investing)]

 1 July 2022–30 June 2023

• Inbound and outbound call centre

 • Responding to customers’ inquiries and provide first-call resolution

 • Identify and understand customers’ needs to provide high-quality service 

• Escalate any queries, complaints, and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner. 

• Handle and resolve customers’ queries.

 • Account closure. 

• Disinvestment from momentum growth funds account 

• Share investing portfolio move.

Vaal university of technology 

2024 Diploma Operations management

 • ICT Skills 

• Quality management 

• Quality assurance

 • Applied communication skills 

• Operations management 

• Operations management techniques 

• Operations management technology 

• Organisational effectiveness 

• Workplace dynamics

 • Manufacturing technology 

• Cost and estimating 

• Physics 1 

• Mathematics 1 

• Industrial leadership 

• Statistics 

• Operations management practice 1