Njabulo Msiza

Professional Manager skilled at motivating diverse staff to meet customer needs. Hard-working and dedicated with strong planning, organizing and leadership abilities. Having an exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Passionate about people and bringing out the best of their potential through coaching, supporting, inspiring and caring. With over 10 years of success in the banking industry but mostly in leadership resulting in improving team effectiveness in excellent customer service, and sales in challenging markets. Detail-oriented, resourceful and innovative and thriving in challenging, fast-paced environments. Built high performing teams who are passionate about excellent service and are efficient in meeting targets. Ardent about effective and quick complaints resolutions. Excellent in the area of Training and Development with a keen eye for talent therefore being instrumental in recruiting some of the best employees. Clear disciplinary record for the 12 years employed at Capitec Bank.

Going over and above my duties, managed to be part of the events planning and organizing team for training and events in the East rand team. Initiating and handling charity drive for families affected by Covid, as well as sanitary pad drive for girls in the Tembisa township in 2020 & 2021. Headed up wellness program and activities at regional level for the management team in 2020 & 2021. Part of the GBV Awareness and training team nationally in 2021. 

Professional Manager skilled at motivating diverse staff to meet customer needs. Hard-working and dedicated with strong planning, organizing and leadership abilities. Having an exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Passionate about people and bringing out the best of their potential through coaching, supporting, inspiring and caring. With over 10 years of success in the banking industry but mostly in leadership resulting in improving team effectiveness in excellent customer service, and sales in challenging markets. Detail-oriented, resourceful and innovative and thriving in challenging, fast-paced environments. Built high performing teams who are passionate about excellent service and are efficient in meeting targets. Ardent about effective and quick complaints resolutions. Excellent in the area of Training and Development with a keen eye for talent therefore being instrumental in recruiting some of the best employees. Clear disciplinary record for the 12 years employed at Capitec Bank.

Going over and above my duties, managed to be part of the events planning and organizing team for training and events in the East rand team. Initiating and handling charity drive for families affected by Covid, as well as sanitary pad drive for girls in the Tembisa township in 2020 & 2021. Headed up wellness program and activities at regional level for the management team in 2020 & 2021. Part of the GBV Awareness and training team nationally in 2021. 

2005 

UNISA | Pretoria, GP

Certificate in Law : Law 

2015

Chartall Business College | Johannesburg, GP

Certificate in Banking : Banking