Niyaal Kaisvel

I am particularly adept at creating and implementing systems that improve efficiency and optimize staff productivity. In my previous role as the Head Housekeeper successfully streamlined the cleaning process by developing a new cleaning schedule that was more efficient without compromising on quality. 

Overseeing  staff to ensure outstanding job performances and first-rate cleanliness . Common work activities include hiring and scheduling employees, ordering and maintaining cleaning supplies, delegating tasks, and evaluating job performances. A commitment to guest service excellence and top-notch guest satisfaction is mandatory. Additionally, strong leadership, resourcefulness, and problem-solving talents are helpful in this position.

Staff hiring, training, and supervising

Work shift coordination and flow

Shift scheduling

Task assignment

Quality control and assurance

Inventory control and stocking

Performance evaluation and improvement

Issue and complaint resolution

Team building and leadership

Procedural and safety guidelines and compliance

Customer and guest service excellence.

2015 Executive Housekeeper of The Year
2016 Trainer of the Year On the Job training skills (Based on SOP for the Group Policy and Producers)
2017 Pre-Opening Team Member of the Year
2018 Lesson in Leadership - Ntac
2018 Certificate of Assessor (NQF5) ETDP Seta / SAQA
2019 Certificate of Moderator (NQF6) ETDP Seta / SAQA
2019 Executive Housekeeper of the Year
2019 Train the Trainer - Off Job Training Skills / The Hotel Academy School