Nikita Fuchs

Dear Employer, 

Today I am excited to present my Curriculum Vitae to you, as I can not pass on such a privileged employment opportunity and to present myself as the perfect candidate for your company. 

Let me start off with a virtual handshake and thank you for taking the time to look at my professional profile. 

I am a highly self-driven individual who strives to provide excellent customer service by applying active listening and exercising great communications and organisational skills.

 I am a team player who loves displaying the company culture and keeping harmony in the office. You will most likely find me smiling and asking my fellow peers where I can assist!

 No task is too big or too small for me as I keep great time management and work well under pressure. Administrative tasks are my forté. 

My objective is to gain knowledge and experience in the workplace and furthermore, enhance my skills. Thereby, providing my employer and customers with the highest standard of job delivery and professionalism. 

I believe in having a well-polished work ethic and always striving to be better, reach higher - and most importantly, keep learning.

 Please find attached my Curriculum Vitae for your perusal. If my Curriculum Vitae made you smile today, then I would love the opportunity to visit your company and turn this virtual handshake into a proper meet. 

Kind Regards, Nikita Fuchs

Administrative Job positions.

Admin Positions

Receptionist Positions

Front of office Management Positions.

Reservation Positions

Personal Assistant Positions

Event Co Ordinator and marketing position.

Lecturing, training or teaching position.  

VOICE OVER ARTIST 

Eden Fm / Heartbeat FM | March 2021 - July 2021 

My voice was used to record advertisements for different companies to broadcast over these two radio stations. Co-hosting on different radio station programs with DJs. Recorded jingles for the radio stations, voice recordings for the switchboard system. 

LECTURER - TOURISM 

South Cape College | January 2020 - December 2020

• Creation of student resources. 
• Drafting test, practical and internal examinations in accordance with ICASS guidelines. 
• Marking of internal and external examinations.
•  Daily, weekly and annual lesson planning and forecasting. 
• Creation of a support structure for students.
•  Sourcing and placement of student practicals.
•  Recording marks on ITS. 
• Converting marks to ICAS. 
• Completing ICASS evidence of review. 
• Completing analysis of performance review. 
• Writing student progress reports.
•  FILES for each subject- a portfolio of Assessment file, portfolio of Evidence, Lecturers files, marks 2020 file, daily general file. 
• Recording of minutes for subject meetings and morning staff meetings.

ONLINE ENGLISH SECOND LANGUAGE TUTOR

 Learnlight, Tutlo, HiTutor, Dada ABC, ZAZA, Itutor, Tutor ABC | January 2018 - July 2021 

Taught online English classes to ESL students from ASIA, RUSSIA, POLAND, GREECE AND NETHERLANDS ages ranged from 3 years to 70 years. 

• Developing lesson plans in the following categories:

Trial Classes, Placement tests, English for Kids, Rhymes and stories for children, Beginner English, Junior Pre-Intermediate, General English Pre-Intermediate, Business English - Pre-Intermediate, Pronunciation, Vocabulary Course, Grammar Course, Junior-Intermediate, Junior II - Intermediate, General English Intermediate, Business English - Intermediate, Travel English, Social English, Everyday English, Collocations, Idioms, Read and Discuss Course, English for Human Resources, English for sales, English for Presentations, Email English, General English - Upper-Intermediate, Business English Upper-Intermediate, Phrasal verbs, Junior III Advanced, Advanced Grammar, General English Advanced, English for marketing, English for Strategic Management, English Literature and Poems, Book Reviews, Essay writing Course, Paragraph Writing Course, Short Story Writing Course, Scriptwriting course, Comprehension reading and answer course, Business English Advanced, Job interviews, Agricultural and farming English, Law of English, IELTS preparations, TOEIC preparations, and CA, Oral Matura Practice. 

• Revamped the English methodology courseware to be more interactive and engaging.

I used a range of course books and materials, plus a variety of audio-visual aids, dialogues, videos, pictures, flashcards, body language and facial expressions to encourage the students to communicate with me using the structures and vocabulary they've learnt and to improve the four basic language skills of listening, speaking, reading and writing. 

• Conducted assessment and placement tests of students into courseware to be taught and learnt. 

I taught the following coursewares on a daily basis to regular booked students and new students on the Tutlo Platform: Free flow conversation classes on any topics to help the students understand how to "make small talk", Trial Classes, Placement tests, English for Kids, Rhymes and stories for children, Beginner English, Junior PreIntermediate, General English PreIntermediate, Business English - Pre-Intermediate, Pronunciation, Vocabulary Course, Grammar Course, Junior-Intermediate, Junior II - Intermediate, General English Intermediate, Business English - Intermediate, Travel English, Social English, Everyday English, Collocations, Idioms, Read and Discuss Course, English for Human Resources, English for sales, English for Presentations, Email English, General English - Upper-Intermediate, Business English UpperIntermediate, Phrasal verbs, Junior III Advanced, Advanced Grammar, General English Advanced, English for marketing, English for Strategic Management, English Literature and Poems, Book Reviews, Essay writing Course, Paragraph Writing Course, Short Story Writing Course, Scriptwriting course, Comprehension reading and answer course, Business English Advanced, Job interviews, Agricultural and farming, English, Law of English, IELTS preparations, TOEIC preparations, and CA, Oral Matura Practice.

ONLINE ENGLISH SECOND LANGUAGE TUTOR 

IVY Campus, Masan, South Korea I January 2018 - December 2018

• Taught English Face - to - face to a class of students whose first language was not English. Ages ranged from 5 to 17 years. 

I used a range of course books and materials, plus a variety of audio-visual aids, to encourage the students to communicate with each other using the structures and vocabulary they've learnt and to improve the four basic language skills of listening, speaking, reading and writing

• A strong emphasis was placed on dialogue and role-playing, but more formal exercises language games and literature was also used.

Reading of advanced books and book reviews, short story writing. Students were taught how to conduct a book analysis. Students were taught how to question a book to answer the questions to be able to understand what the student read in an easier way. 

• I set up assessments, set up exam papers, did placement tests, created rubrics, assessed the students individually, wrote profiles on each Students, I wrote monthly reports for the parents. 
• I completed daily lesson plans, weekly lesson plans, term planners and year planners. 
• I set up booklets and worksheets. 
• General Admin and filing of a teacher. 

LECTURER - COMPUTER STUDIES / LIFE ORIENTATION 

South Cape College | March 2016 - December 2017 

• Taught NCV (level 2 to level 4) students and N4 - N6 students.
•  Creation of student resources. 
• Drafting test, practical and internal examinations in accordance with ICASS guidelines. 
• Marking of internal and external examinations. 
• Daily, weekly and annual lesson planning and forecasting Marking students projects. 
• Creation of a support structure for students. 
• Sourcing and placement of student practical's. 
• Recording marks on ITS. Converting marks to ICAS. Completing ICASS evidence of review, Completing analysis of performance review. Writing student progress reports. 
• FILES for each subject- a portfolio of Assessment file, portfolio of Evidence, Lecturers files, marks 2016 - 2017 file, daily general file. 
• Recording of minutes for subject meetings and morning staff meetings. 
• Lecturing these subjects. Each subject had 9 Topics with 8 modules in each topic. Practical side: Basic Microsoft Word, advanced Microsoft word, tables, script signs, mail merge, excel which is basic with formulas and how excel works, advanced excel with advanced formulas and full calculations, PowerPoint and access both basic and advanced, Microsoft Access, both Basic and Advanced. I taught Word processing, Microsoft Word, Spreadsheet, excel and all the mathematical functions, Access and Data management, Microsoft PowerPoint, Internet navigation and research, Website design and coding, Email Management, Networking and Theory based work. 
• Set up Practical Exam papers, Set up Theory Exam Papers. Set up the marking rubric for these papers.

RESERVATIONS MANAGER

Oakhurst Hotel | July 2015 - February 2016 

• Managing all incoming reservations. 
• Checking Availability Rate. 
• Setting new rates per night per person per room. 
• Checking guests in and out of the hotel. 
• Processing of payments. 
• Yielding Control. 
• Dealing and communicating with Travel agents and vouchers. 
• Management of rack rates and season periods. 
• Drafting quotes and invoices. 
• Managing the orders for the kitchen. Setting up roasters for the front house of staff.
•  Replying to emails. 
• Responding to online system bookings. 
• Maintaining the hotel website. 
• Social media marketing. 
• Forecasting reports.
•  Daily pit Checks. Writing daily reports.
•  Dealing with Cancellations and file 9000.
•  Daily, weekly and monthly reports. 
• Having daily management meetings and taking the minutes for these meetings. 
• General reports, admin and filing duties. 
• Dealing with deposits. Dealing with accounts, sending account out once a month for companies to pay. Handing clients over who did not pay. Withholding money on bank cards, doing cardless banking transactions with permission from guests.
•  Implemented and maintaining procedures/administrative systems. 
• Liaised with staff, suppliers and guests. 
• Dealt with complaints and compliments forms. 
• Collated and filed all expenses. 

GUEST HOUSE MANAGER 

Eden Wood House Guest Lodge | August 2014 - May 2015

• Managing all incoming reservations, booking clients in and out.
•  Checking Availability Rate. 
• Setting new rates per night per person per room. 
• Checking guests in and out of the guest house. 
• Conducting room checks. 
• Setting up staff roasters. 
• Drafting invoices and quotes. 
• Accepting payments and processing payments through the system and closing the guest's profile and filing the daily receipts. 
• Sending accounts to companies who send their employers to stay over. 
• Managing orders for the kitchen, and house cleaning staff. 
• Marketing on Social media platforms. 
• Maintaining Guesthouse website Handling Guest inquires, and complaints. 
• Stock control and deliveries. Debit and Credit Control.
•  Weekly, daily and monthly forecast reports.
•  Managing Clients profiles and accounts and updating their profiles daily.
•  Booking dinner reservations and daily itinerary for guests.
•  End of day cash up's.
•  General daily admin and filing of receipts within the daily and monthly and weekly files and to capture it within excel documents. 
• Informs visitors by answering or referring inquiries. 
• Daily reports to the owners of the Guesthouse.
•  Conducting staff meetings and typing out the minutes. 
• Scheduling the owner's diaries. 
• Preparing reports on the stocktaking and the expected expenses. 
• Preparing briefs, typing, compiling and preparing reports, presentations and correspondence
• Implemented and maintaining procedures/administrative systems.
• Liaising with staff, suppliers and guests. 
• Dealt with complaints and compliments forms. 
• Collated and filed all expenses.

CUSTOMER SERVICE AGENT

Comair Limited (Kulula.com) | November 2013 - April 2014

• Making ticket Reservations on Sabre. 
• Booking tickets on Sabre. 
• Answering Telephone calls.
• Issuing of boarding passes. 
• Boarding of passengers at the correct gates on Sabre. 
• Checking Passengers in and weighing luggage. 
• Worked along the aircraft doing arrivals and ramp. 
• Checking passengers in.
• Communicating and interacting with the passengers. 
• Worked with wheelchair passengers.
•  Floor management control with queues. 
• Working in lost property. 
• Handling guest complaints. 
• Taking minutes of meetings. 
• Hand over reports.
•  Answering email requests.

RECEPTIONIST/EARLY DUTY MANAGER

Views Boutique Hotel and Spa | December 2012 - October 2013

• Conducting daily pit checks 3 times a day. 
• Served guests by greeting, welcoming each one with a welcome drink and doing a welcome tour of the hotel. 
• Check guests in and out of the hotel. 
• Completing Guests profiles after each guest has checked in.
•  Charging the meal and bar cash slips from the previous day to the guest's account.
•  Informs visitors by answering or referring inquiries.
•  Directed the guests by maintaining employee and department directories. 
• Kept a safe and clean reception area by complying with procedures, rules, and regulations. 
• Contributed to team effort by accomplishing related results as needed. 
• Supported continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
•  Typing and placing welcome letters in each room.
•  Manual card transactions.
•  Payment of accounts on check out. 
• Cutting room cards, and placing them with the Guest profile page for when guests Check-in. 
• Printing daily room reports and stay over reports and typing these reports. 
• Social media marketing of the hotel. 
• Counting Cashflow and completing the forms. 
• Typing daily handover reports. 
• Typing forecast reports on the availability monthly rate and predictions. 
• Acted as the first point of contact: dealing with correspondence and phone calls.
•  Managed the diary and organised meetings and appointments, and often controlled access to the general manager of the hotel. 
• Reminded the general manager of important tasks and deadlines. 
• Typing, compiling and preparing reports, presentations and correspondence. 
• Managed databases and filing systems. 
• Implemented and maintaining procedures/administrative systems.
•  Liaising with staff, suppliers and guests. 
• Dealt with complaints and compliments forms. Collated and filed all expenses.
•  Completing reg cards of guests into the Apex computer system. 
• Followed up on the open balance status on a daily basis and liaise with the relevant department managers to ensure that payment for departed functions/groups/guests is received promptly.

EVENT COORDINATOR/RECEPTIONIST/ RESERVATIONIST

Loerie Guest Lodge | January 2011 - June 2012

• Check guests in and out. 
• Managing all incoming reservations.
•  Checking Availability Rate.
•  Setting new rates per night per person per room. 
• Processing of payments. 
• Yielding Control. 
• Dealing and communicating with Travel agents and vouchers. 
• Management of rack rates and season periods. 
• Drafting quotes and invoices. 
• Managing the orders for the kitchen. 
• Setting up routers for the front house of staff. 
• Replying to emails.
•  Responding to online system bookings.
•  Maintaining the hotel website. Social media marketing. 
• Forecasting reports. 
• Daily pit Checks. 
• Writing daily reports. 
• Dealing with Cancellations and file 9000. 
• Daily, weekly and monthly reports.
•  Having daily management meetings and taking the minutes for these meetings.
•  General reports, admin and filing duties.
•  Dealing with deposits. Dealing with accounts, sending account out once a month for companies to pay. Handing clients over who did not pay. Withholding money on bank cards, doing cardless banking transactions with permission from guests. 
• Implemented and maintaining procedures/administrative systems. 
• Liaised with staff, suppliers and guests. 
• Dealt with complaints and compliments forms. 
• Collated and filed all expenses. 
• Menu Designed and Pricing.
•  Booking of conferences and sending out proforma Invoicing. 
• Receiving confirmation of bookings and sending out emails and receiving payments for conferences and amount of pax and liaising with the kitchen to prepare lunch. 
• Function coordinator and planner.
•  Managing all incoming reservations. 
• Checking Availability Rate.
•  Setting new rates per night per person per room.
•  Checking guests in and out of the guesthouse.
•  Processing of payments. 
• Yielding Control.
•  Dealing and communicating with Travel agents and vouchers.
•  Management of rack rates and season periods.
•  Drafting quotes and invoices. 

York High School Grade 12 Matric with Exemption - 2007 Subjects: English, Afrikaans, Geography, Computer Studies, History, Home Economics.

Nelson Mandela University - Bachelors Degree of Tourism Management | 2009 - 2012

Nelson Mandela University -  International Diploma Tourism / Hospitality Management | 2009 - 2011

Global Language Training -TEFL | 2018 

Global Language Training -TESOL | 2018 

South African Voice Over Academy Booth Camp Voice - Over Workshop (certificate) | 2021

COMPLETED INHOUSE COURSES:

 Cultivated Wine Tourism 

Juiced Banqueting Course 

Virtual Assistant Course

 40 Hour Vocabulary Course 

40 Hour Grammar Course 

50 Hour IELTS 

50 Hour TOEIC 

50 Hour TOFEL 

100 Hour Language Correction Course

 Database Fundamentals Course

 Galelio 

Master Professional Microsoft Office Course 

Experienced in the following applications: Microsoft Outlook, Corel Draw, Canva, Adobe, Pastel, Microsoft Office, Nightsbridge, Priority Pass, SABRE, Galelio, Semper Reservations System, Apex, Airport Angel, Opera Hotel, POS System, Trip Advisor, Database Management.