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Nieta Mackay

Nieta Mackay

FRONTLINE AND SWITCHBOARD OPERATOR

Telecommunications

Soweto, City of Johannesburg Metropolitan Municipality

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About Nieta Mackay:

VERY FRIENDLY ,CRAZY AND FUN TO WORK WITH, LOVE WHAT I DO AND GIVE MY BEST OR NOTHING AT ALL. WORKED AT MULTICHOICE FOR 10 YEARS AT FRONTLINE AND SWITCHBOARD.I HAVE A FABULOUS PERSONALITY AND LOVE INTERACTING WITH PEOPLE.

Experience

I worked at Multichoice for 10 years at reception and switchboard, we also had targets of customer care Leads and decoder sales monthly. I dealt with customer accounts, balance check, updating customer details, funeral policy and decoder sales or price lock sales. Excepted mail and assisted walk-in customers while answering a very busy Switchboard as well. The challenges and introducing us to the  Customer cares system was overwhelming and I enjoyed assisting the customer and customer satisfaction after every call, first contact resolution. 

Education

Professional Receptionists Training, Popia Act, decoder product and packages training. 

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