Nhlanhla Makhaza

Results-driven professional with extensive experience in customer service, operational management, and team

leadership. Skilled in managing multiple assignments with precision, improving program efficiency, and

delivering personalized support. Proficient in mentoring teams, driving performance improvements, and

working on Microsoft Office tools. Demonstrates strong decision-making, exceptional communication, and

expertise in nurturing client relationships to ensure compliance and operational excellence. Committed to

aligning business operations with organizational objectives and delivering outstanding results.

Developed strong expertise in customer support, including answering inbound calls, support

ticket resolution and user verification. My skills in data management and trend identification have

allowed me to meet quality targets and build client loyalty. Additionally, I have demonstrated

adaptability by taking and learning new responsibilities, maintaining compliance with company policies

and providing actionable insights for continuous improvement.

Currently studying towards obtaining the an AWS associate certificate