Neil van Rooyen

A highly motivated and dedicated IT support analyst with over 20 years of experience in resolving complex hardware, software, and network issues. Known for a passion for problem-solving and a commitment to delivering high-quality results, I specialize in minimizing downtime and maximizing productivity. My extensive experience allows me to quickly adapt to any support environment, ensuring seamless operations and efficient resolutions.

Work Experience
2018 – 2024 | Unique IT Assist | Self-employed
IT expert providing comprehensive IT support, hardware/software solutions, data management, training, and design services for optimal business operations.

• On-site and remote desktop support
• Hardware and software setup
• PC, laptop, printer and ups maintenance
• Photo restorations
• Data backup, disk cloning and recovery
• Photo and image touch-ups and graphic design
• Microsoft Word, Excel, PowerPoint, Outlook

• Training and assistance including formulas & VBA scripts.
• Microsoft 365 installation and training
• Google drive, Gmail, Google Sheets
• Mobile and tablet setup and syncing

2018 – 2023 | ConnectaQuote | IT Administrator / Call Centre Agent 
Enhanced operational efficiency by managing IT requirements for 100+ call centre agents. Demonstrated resilience by maintaining system uptime and agent productivity amidst COVID-19 restrictions and frequent load shedding.

• On-site and remote staff / agent desktop support
• Hardware setup and pc / laptop maintenance and repairs
• Software setup – various applications
• Setup of additional networks and cabling 40+ agents.
• Inventory management
• Security measures for homeworking agents
• Scripting using AHK (auto hot key) to accommodate incompatibilities with windows 11.
• Tracking and monitoring
• Equipment return policies
• Remote access solutions
• Setting up of wallboards for various departments.
• Ensure compliance with legal and regulatory needs
JD Group | Client Service Application Support Officer | 2015- 2018
The largest furniture & appliance discounter in southern Africa.  Extensive SharePoint 2007/2010 development, admin, & training.

• SharePoint 2007 / 2010 Dev, Admin and Training
• Desktop / client support
• Intranet web design
• Graphic design (photoshop)
• Business intelligence user support agent
• Quality assurance and report balancing
• Reported discrepancies to users and developers
• Log and manage incidents / queries and follow-ups
• Conducted first line support to business users
• Managed, Executed and Monitored Bulk SMS requests
• Managed and coached ad-hoc data requests
• Controlled data structures and user security
• Customer liaison
• Align with business objectives
• Address business requirements
• Respond to business inquiries
 
2013- 2015 | EOHMS (Contracted to JD Group, Section 197) | Client Service Application Support Officer
SharePoint development, administration, and user enablement.

• SharePoint 2007 / 2010 Dev, Admin and Training
• Desktop / client support
• Intranet web design, graphic design (photoshop)

JD Group | Systems & Administration Officer & Client Service Application Support Officer | 2008-2013
SharePoint development, administration, and user enablement, possessing a strong foundation in desktop support, intranet design, and graphic design.

• SharePoint 2007, 2010 Dev, Admin and Training
• Admin & Maintenance ServiceDesk Plus, E-Learning
• Intranet Web Design, Graphic Design - Photoshop
• Data Mining & Business Intelligence User Support 
• Quality Assurance and Report Balancing
• Log and manage user incidents/ queries 
• Manage data structures and user security
• Support and training on JustEnough, ProClarity, Business Reporter, Campaign Manager, EDM

2007-2008 | MTC Computers (sub-contractors to JD Group) | IT Specialist / Administrator 
IT technician offering comprehensive hardware and software solutions, including repairs, installations, networking, and user support.
 

• PC Repairs
• Printer Repairs
• Networking
• Installations
• Desktop Support
• Software Training and Guidance

• 1997, Oxford College, Computer Science 2nd Year
• 1996, Oxford College, Computer Science 1st Year 
• 1994, ARCAN Training College, Introduction to MSDOS Course 
• 1994, ARCAN Training College, PC Repair Course 
• 1994, ARCAN Training College, Practical Television Repair Course 
• 1993, Johannesburg Technical College, N1 National Certificate