Neil Cotton

Growing in my career to hold the position of Senior Communications Engineer, I have 24 years of experience as an IT collaborations specialist. With experience in managing the migration to more advanced collaboration tools within a diverse range of organisations. Working in consultancies has provided insight into the systems within a wide variety of businesses. I have strong creative problem- solving ability and experience in managing multiple projects simultaneously while enabling a seamless transition between technologies, and ensuring high user satisfaction. I am committed to empowering effective communication and collaboration within teams. I enjoy facilitating innovation and operational efficiency in fast-paced environments to enhance productivity and cost efficiency.

Nov 2012 – May 2025: Mimecast (Email and Cyber Security Company)

Senior Communications Engineer,London and Cape Town

• Manage and optimize the company's voice and video systems, including required software and hardware.
• Overseeing voice and video migrations from Asterisk-based PBXs and LifeSize Video Conferencing to BlueJeans with Cisco VC and Ring Centralfor Voice, then ZOOM and MS Teams, using NEAT VC globally across 13 offices with nearly 3,000 users, before migrating back to ZOOM as Primary Video.
• Transitioned Support Engineers from Asterisk / Trixbox to Skype for Business (SfB) with Clarity Contact Center and Netsuite. Then, 5+ years ago, orchestrated the migration to Salesforce and Five9 Contact Center. Recent projects included migration to ZOOM Contact Center and Zendesk.
• As a Certified Slack Administrator, increased collaboration through Slack integrations, enhancing productivity across the organization.
• Focused on reducing servicecosts while expandingcollaboration capabilities within the business.
• Deployment of hardware, Cisco AV, and Neat AV including Extron, Shure, Poly, DTP etc to variety of meeting rooms, 2 pax to 100 pax.

May 2008 – Nov 2012: Foehn / Kerv, (Phone and Contact Center Specialists) Customer Services Engineer

• Member of a team supporting a range of communication systems from Windows Servers to Asterisk- based voice systems using Linux and GUI.
• Clients ranged from 10 users to 500 users.

Various Cisco and Microsoft certifications over time, but more recent, Slack Administator Certification, Azure Fundermentals, Ring Central Online courses, and ZOOM online videos.