Natanya Harilal

I am a hardworking individual capable of working independently. I am commercially driven, results orientated and always achieving goals in my work. I am self-disciplined and can be left to organise my tasks and get things done. I am enthusiastic and passionate about Customer Service and Customer satisfaction. I am a problem solver and willing to find answers not known to me. I can take ownership of challenges/problems instead of passing them on. I am able to work closely and collaborate with team mates. I have the skills and competencies to perform the required task/s:  Computer Skills: Word, Excel (intermediate: V-look-up, sum-if and pivot tables), Outlook e- mail, internet, SAP (CS) & Syspro.  Analytical Skills  Problem solving skills  Teamwork  Cost controlling / Cost & Sales Reports analysis.  Debtors / Cash flow control I am a peoples' person and love both employee and customer interaction. I am task oriented, systematic and meticulous in my way of working. I have a positive outlook on life.

I am experienced in meet-and greet clients, answering the switchboard as a receptionist; being a call Centre agent in both the banking, back-up power and retail environments as well as problem solving in commercial capacities in both environments. I also have experience in the following areas: Creating customer quotations which involves labour, materials, or a combination of both, getting the best possible third-party quotes, order processing, invoicing and debt collection (collection of outstanding invoices. I have worked with engineers, technicians – scheduling their services and repairs, as well as working in a team to ensure efficiency. I am to track both internal and external (supplier or third-party (local and international) orders). 

I have face-to-face customer experience, with commercial site visits, listening to their problems/requests and actioning them. My experience in data capturing and ensuring the customer data captured is correct in order for the invoicing and payment of invoices to be correct is sound. My experience extends to supervising junior staff and ensuring they carry out their responsibilities to ensure efficiency in the department as well as writing the SOP’s for the work to be carried out and formulating roles and responsibilities collaborating with the HR manager. I am able to manage an SLA contract from start to finish ensuring that both parties adhere to the terms of the contract. I am able to interpret a Work In Progress report in excel and also report on open/current jobs. I am able to write business e-mails being short and concise as well as answering business e-mails. I have applied my skills and knowledge to each position held and have had compliments from various customers. 

Total responsibilities: 

 Answering Credit card and Service-related calls at the call centre  Generating service quotes for callouts, repairs and planned maintenance of generators and site equipment, including labour, parts and third-party (local and international) resources  Opening new service jobs on the ERM/ERP  Order processing  Tracking orders  Providing feedback to Customers on the status of their Orders  Dispatching of service technicians to site  Invoicing of completed service jobs  WIP reporting  Collection of invoices  Billing of jobs  Resolving customer queries  Supervising junior staff  Ensuring orders on customer systems are up to date.

High school diploma - MHJ

College diploma - Marketing and business management - Birnam business college