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Pietermaritzburg
Natalia Freeman

Natalia Freeman

Qualified Beauty and Massage Therapist

Administrative

Pietermaritzburg, uMgungundlovu District Municipality

Social


Services provided

I am a highly motivated and ambitious person who strives to do my best in everything that I do. I am very much a “people’s person” and enjoy working as part of a team. I am also able to work very well on my own.

 I am committed to living a healthy lifestyle. This is something that is very important to me, as I believe you can only accomplish significant results when you are feeling your best.

 I am resilient and am able to overcome challenges. I pride myself in being a lifelong learner in all aspects. 

Approximate rate: R50 per hour

Experience

Education 

  • 2005–2009: Maritzburg Christian School: Matric Diploma
  • 2012/2013: The Beauty Specialist Training Centre 

Work experience

  1. Amazon.com (Current)

Job title: Customer Service Associate 

Skills and Training Achieved (Cornerstone)

  • Communication Skills
  • Communication Styles
  • Effective Paraphrasing
  • Empathy
  • Building a Connection
  • Having Difficult Conversations
  • Soft Skills – Communicating Resolution Focused Actions
  • 7 Step Contact Flow
  • Toward Culture for Customer Service Associates 
  • Customer Education
  • Contact Management
  • Managing Challenging Situations
  • Putting Yourself in the Customer’s Shoes
  • Building Rapport and Active Listening 
  • Customer Obsession for Customer’s with Disabilities

 

  1. I-Tech Solutions (March 2019 – June 2021)

Job title: Reception and Logistics

Responsibilities:

  • Booking call outs
  • Creating job cards for all on site and in-house jobs
  • Data capturing: 
  • Stock 
  • Client details 
  • Checking and submitting all RICA information required for specific orders.
  • Quotes
  • Ordering of stock
  • Answering all phone calls
  • Petty cash
  • Capturing payments
  • Managing all logistics 
  • Running the front of house

 

  1. The Vine Aesthetics and Laser Clinic. 2015 - 2019

Responsibilities: 

  • All Beauty, skincare and massage treatments
  • Answering the phone
  • Booking appointments
  • Petty cash
  • Data capturing
  • Stock take and stock control
  • Sales
  • Dealing with clients on a daily basis

 

 

Skilled in the following programmes: 

  • WorkflowMax
  • Xero Accounting
  • Axxess
  • Vox Telecom Portal
  • Yoco
  • Airband Portal
  • Gmail
  • Outlook
  • Collivery.net
  • Google Drive

 

Training and certificates:

  • Telephone Reception
  • MS Excel Intermediate
  • MS Excel Core
  • Exceptional Customer Service

Training and certification received from Pietermaritzburg Chamber of Business

 

Product and Sales training 

  • Fibre To The Business
  • Fibre To The Home
  • VOIP services
  • LTE services
  • Wireless Services
  • Yahclick Satellite Services 

 

Above training done with Vox Telecom. 

Education

Customer Service Associate Training done with Amazon.com

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