Natalia Freeman

I am a highly motivated and ambitious person who strives to do my best in everything that I do. I am very much a “people’s person” and enjoy working as part of a team. I am also able to work very well on my own.

 I am committed to living a healthy lifestyle. This is something that is very important to me, as I believe you can only accomplish significant results when you are feeling your best.

 I am resilient and am able to overcome challenges. I pride myself in being a lifelong learner in all aspects. 

Education 

• 2005–2009: Maritzburg Christian School: Matric Diploma
• 2012/2013: The Beauty Specialist Training Centre 

Work experience

1. Amazon.com (Current)

Job title: Customer Service Associate 

Skills and Training Achieved (Cornerstone)

• Communication Skills
• Communication Styles
• Effective Paraphrasing
• Empathy
• Building a Connection
• Having Difficult Conversations
• Soft Skills – Communicating Resolution Focused Actions
• 7 Step Contact Flow
• Toward Culture for Customer Service Associates 
• Customer Education
• Contact Management
• Managing Challenging Situations
• Putting Yourself in the Customer’s Shoes
• Building Rapport and Active Listening 
• Customer Obsession for Customer’s with Disabilities

1. I-Tech Solutions (March 2019 – June 2021)

Job title: Reception and Logistics

Responsibilities:

• Booking call outs
• Creating job cards for all on site and in-house jobs
• Data capturing: 
• Stock 
• Client details 
• Checking and submitting all RICA information required for specific orders.
• Quotes
• Ordering of stock
• Answering all phone calls
• Petty cash
• Capturing payments
• Managing all logistics 
• Running the front of house

1. The Vine Aesthetics and Laser Clinic. 2015 - 2019

Responsibilities: 

• All Beauty, skincare and massage treatments
• Answering the phone
• Booking appointments
• Petty cash
• Data capturing
• Stock take and stock control
• Sales
• Dealing with clients on a daily basis

Skilled in the following programmes: 

• WorkflowMax
• Xero Accounting
• Axxess
• Vox Telecom Portal
• Yoco
• Airband Portal
• Gmail
• Outlook
• Collivery.net
• Google Drive

Training and certificates:

• Telephone Reception
• MS Excel Intermediate
• MS Excel Core
• Exceptional Customer Service

Training and certification received from Pietermaritzburg Chamber of Business

Product and Sales training 

• Fibre To The Business
• Fibre To The Home
• VOIP services
• LTE services
• Wireless Services
• Yahclick Satellite Services 

Above training done with Vox Telecom. 

Customer Service Associate Training done with Amazon.com