

Natalia Freeman
Administrative
Services provided
I am a highly motivated and ambitious person who strives to do my best in everything that I do. I am very much a “people’s person” and enjoy working as part of a team. I am also able to work very well on my own.
I am committed to living a healthy lifestyle. This is something that is very important to me, as I believe you can only accomplish significant results when you are feeling your best.
I am resilient and am able to overcome challenges. I pride myself in being a lifelong learner in all aspects.
Experience
Education
- 2005–2009: Maritzburg Christian School: Matric Diploma
- 2012/2013: The Beauty Specialist Training Centre
Work experience
- Amazon.com (Current)
Job title: Customer Service Associate
Skills and Training Achieved (Cornerstone)
- Communication Skills
- Communication Styles
- Effective Paraphrasing
- Empathy
- Building a Connection
- Having Difficult Conversations
- Soft Skills – Communicating Resolution Focused Actions
- 7 Step Contact Flow
- Toward Culture for Customer Service Associates
- Customer Education
- Contact Management
- Managing Challenging Situations
- Putting Yourself in the Customer’s Shoes
- Building Rapport and Active Listening
- Customer Obsession for Customer’s with Disabilities
- I-Tech Solutions (March 2019 – June 2021)
Job title: Reception and Logistics
Responsibilities:
- Booking call outs
- Creating job cards for all on site and in-house jobs
- Data capturing:
- Stock
- Client details
- Checking and submitting all RICA information required for specific orders.
- Quotes
- Ordering of stock
- Answering all phone calls
- Petty cash
- Capturing payments
- Managing all logistics
- Running the front of house
- The Vine Aesthetics and Laser Clinic. 2015 - 2019
Responsibilities:
- All Beauty, skincare and massage treatments
- Answering the phone
- Booking appointments
- Petty cash
- Data capturing
- Stock take and stock control
- Sales
- Dealing with clients on a daily basis
Skilled in the following programmes:
- WorkflowMax
- Xero Accounting
- Axxess
- Vox Telecom Portal
- Yoco
- Airband Portal
- Gmail
- Outlook
- Collivery.net
- Google Drive
Training and certificates:
- Telephone Reception
- MS Excel Intermediate
- MS Excel Core
- Exceptional Customer Service
Training and certification received from Pietermaritzburg Chamber of Business
Product and Sales training
- Fibre To The Business
- Fibre To The Home
- VOIP services
- LTE services
- Wireless Services
- Yahclick Satellite Services
Above training done with Vox Telecom.
Education
Customer Service Associate Training done with Amazon.com