Muzaffar Cassim

I would like to express my sincere interest in the position you have available. As an astute Sales 
and Retail Manager/ Supervisor with progressive experience managing retail, sales, operations, and employee 
development, I am confident that my competencies will allow me to contribute to the success of your company. Throughout 
my experience, I promoted office workflow efficiency, drove revenue growth, and promoted staff productivity, which helped 
me attain goals and objectives. 
As validated in my resume, serving as a Supervisor/Manager has allowed me to oversee the sales process while developing 
innovative sales approaches and ensuring excellent customer service. My expertise also lies in successfully managing a store,
enhancing organizational workflow, forecasting sales, spearheading financial management, and assisting colleagues. I 
efficiently handled schedules, inventory controls, day-to-day operations, and workload allocations while implementing best 
practices and adhering to the organization’s policies. 
I have proven my ability to direct start-up procedures while implementing marketing strategies and cultivating long-term 
relationships with customers by recognizing their needs to ensure top-quality service. Moreover, I am confident that my 
exceptional business management abilities and sales and marketing expertise would enable me to contribute to your 
organization. 
My resume can only go so far in detailing what I can bring to your team. This is why I believe it would serve us best to meet
personally in an interview, discuss your needs, and demonstrate how I can add immense value through my skills and 
experience. 
If you agree that a meeting can benefit our mutual benefit, I would love the opportunity to discuss how my dedication to 
business success and excellent customer experience would be an asset to the company.

Driven, dedicated, and detail-oriented professional with 7 years of progressive experience in providing customer support
and implementing strategies to drive sales productivity while exceeding service standards and outpacing performance
goals. Efficient in retail sales while blending strong analytical and communication skills to identify customer needs and
address issues. Proficient in relationship building with cross-functional teams, sales negotiations, and ensuring operational
efficiency. Committed to enhancing business operations and creating high-level customer service while multi-tasking on
increasing revenue and achieving organizational growth. Exhibit work ethic, flexibility, hands-on leadership, and ability to 
lead within a fast-paced environment. Leverage cross-functional strategic planning for long- range objectives to meet long term growth and profitability goals.
 

University of South Africa 2017 - 2021
Bachelor of Commerce in Financial Management, (Major in Business Management)
(ECS370-1 Monetary Economics, FIN370-1 Financial Management, FIN370-2 Working Capital Management, INV370-2 Fixed
Income Analysis, MNG370-1 Strategic Planning IIIA, MNG370-2 Strategic Implementation and Control IIIB, RSK370-2 Risk
Management: Long Term Insurance)