Musa Msiza

 System Operator & Inventory Clerk
Shoprite Distribution Centre, Centurion, Gauteng. For six months
Updating IROKAs for different stores and tracking them
Maintaining and updating records of stock in the warehouse
Counting the stock to verify if the system is accurate
Reporting discrepancies between physical counts and computer records Move received stock from @locations, and allocate the stock to suitable reserves
Inventoried warehouse stock on monthly, quarterly and annual basis
Traced item history to determine reason for discrepancies between inventory and stock control records
 

Health and Safety Rep & Administrator
Pick N Pay Under Impect Human Resources, Kempton Park, Gauteng. For three years 

Making sure that all employees are wearing proper uniform and PPE for kitchen, bakery and deli stuff.
Check temperature on fridges, if it's above a desired temperature, report it to have it fixed.
Ordering and distributing cleaning material, check First Aid boxes; check if fire extinguishers have been serviced for the entire complex, removing expired stock from fridges and shelves
Printing and changing PI labels on the shelves And making sure all price changes are updated.
Complied with safety, health, and environmental regulations as prescribed by law.

Customer Service Operator
Traffic Management Technologies, Midrand, Gauteng. For three years
Data capturing, new customer registrations, inbound and
Outbound calls, tag replacements, stock taking,
General administration
Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Responded to customer comments and questions via LiveChat during shifts Resolved concerns with products or services to help with retention and drive sales
Addressed customer account discrepancies and concerns
Detailed payment options and explained price, receipt and billing details to customers
Researched issues through identification of similar past problems and
recommended most appropriate solution
Placed outbound customer service or customer satisfaction calls to follow up on issues
Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Sought out extra training opportunities to enhance customer relationship management abilities
Maintained and managed customer files and databases
Escalated complicated customer account issues to supervisors and help desk workers
Documented and detailed calls and complaints using call center's CRM database
Attended telephone skills and program information training sessions to boost aptitude
Addressed escalated customer service issues sent from sales and service teams to save customer relationships
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Performed various clerical duties by filing and faxing documents and creating customer databases
Responded to customer calls and emails to answer questions about products and services.

 

Grade 12 - Comatech College 

Diploma in Business Administration - Alison.com