Mthokozisi Mthembu

I view myself as a skilled multitasker with a strong work ethic and solid teamwork, problem-solving, and organizational skills. I am always willing to take on any task to support the team. As a reliable and dedicated team player, I approach my work with hard work and resourcefulness. Additionally, I am eager to learn new skills and expand my knowledge.

Real Estate Administrator, 

Rawson Properties Westville February 2025 – present | Durban, South Africa 

My responsibilities at Rawson Properties Westville as a Real Estate Administrator include:

• Collecting client deposits, managing monthly rentals, and overseeing all debtor accounts related to rentals and recording accordingly on TPN credit bureau. 

• Managing Utility Billings.

• Reconciling the company's monthly expenses and managing petty cash.

• Setting up new staff members on systems and enrolling them in training courses.

• Developing and maintaining long-term relationships with clients, tenants, and contractors. 

• Addressing any maintenance issues that may arise within the portfolio. 

• Liaising with outsourced service providers ie; Plumbers, Electricians, contractors, etc. 

• Managing insurance claims for household items and ensuring payment. 

• Listing properties and keeping accurate records of property details, contracts, and client information. 

• Communicating with clients, tenants, and real estate agents to gather and provide information. 

• Organizing and scheduling appointments for property viewings, inspections, and meetings. 

• Maintaining accurate and up-to-date information in property management software.

• Assisting with general office tasks, including answering phones, managing mail, and organizing files.

• Conducting research on market trends and property values through loom to assist in pricing recommendations. 

• Conduct lease preparations, renewals, and tenant communication. Ensuring compliance with FICA's requirements.

Real Estate Administrative Assistant 

Rawson Properties Ballito June 2023 – September 2024 | Ballito, South Africa 

My responsibilities at Rawson Properties as a Real Estate Admin Assistant included: 

1.Realty Administration: 

• Assisting with invoicing and allocating payments for rent, levies, and rates in the system.

• Handling phone and email communications, addressing client account issues, and referring them to the accounts administrator, rental agents, or management as needed.

• Conducting frequent credit checks on TPN, managing payments received, and the status of accounts.

• Sending letters of demand for overdue payments and following up on them. 

• Assisting with the calculations of commission splits for both agents and the company.

• Assisting with the monthly reconciliation of company expenses and petty cash.

• Working closely with vendors, contractors, and maintenance staff to ensure timely and cost-effective resolution of any issues while building strong relationships with our clients and tenants.

2. Maintenance, Repairs, and Inspections:

.•Regularly communicating with clients, tenants, and contractors regarding maintenance, repairs, and inspections. 

•Collaborating closely with vendors and contractors to ensure a timely and cost-effective resolution of any issues. 

•Assisting with regular inspections of office-managed properties to identify potential problems early and address them promptly. 

•Making sure that office properties are in excellent condition before they are listed.

 •Gathering quotes from various contractors for maintenance and repairs and providing recommendations to our clients. 

•Providing clients with detailed reports that outline specific treatments applied and any relevant findings from property inspections.

Advanced Diploma in Real Estate - 2023

University of Johannesburg,

Johannesburg, South Africa 

Majors: 

• Real Estate Finance and Investment 

• Property Valuation 

• Property Management 

• Real Estate Law

Diploma in Financial Services & Operations - 2021

University of Johannesburg ,

Johannesburg, South Africa 

Majors:

• Financial Accounting

• Financial Services & Operations

• Financial Mathematics

• Banking Operations

Matric - 2016

Richem Secondary School ,

Empangeni, South Africa