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Mpho Makhakhe

Mpho Makhakhe

Customer care representative

Insurance

Johannesburg CBD, City of Johannesburg Metropolitan Municipality

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About Mpho Makhakhe:

I would describe myself as someone who is friendly, patient, kind, focused, and have empathy, I always pay careful attention to what I am doing, adding to that I am a fast learner and always willing to learn. I take my pride in accuracy and speed.

Experience

I am an experienced Customer service representative, with over three years’ experience of working in the insurance claims department. In this position I am responsible for: Answering inbound call and doing tickets on the helpdesk, Processing of device claims on the system, Authorization of claims, Generating and calculating excess fees, Declining and claim reviews, Handling complaints, escalations and disputes.

Education

  • RE5 Certificate
  • Matric

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