Mokgwamme Matshidiso Thomas

I have good leadership and communication skills, and I am fast-working and supportive good team player who maintains positive attitude and outlook with skills to meet the role’s demand. After completing all my qualifications from different Training Academies I have gained experience in different roles were collaboration. I am very resourceful and innovative employee who always find smart and clever ways to overcome difficult problems and boost team’s moral in a working environment, Pro-active and self-motivated. I have never been afraid to keep going back until I get what I want good sense of responsibility and commitment, good sense of urgency and great attention to details, Good interpersonal skills and ability to solve problems, good sense of accountability and ability to safeguard sensitive information. I particularly enjoy completing tasks efficiently for my team and the one that is of benefit to the company, strong efficiency and punctuality, highly ethical and loyal, open and perceptive to learning and changes, discipline and strict ability to work in the team, independently and well under pressure.

COMPANY                                           :               SBV Head Office Johannesburg

DURATION                                           :               01August 2017 to 29 June 2023

POSITION                                             :               Risk Management Centre Supervisor- C-track / DRM System

• Drafting Roster
• Compiling Reports
• Managing The Staff
• General Admin Work
• Managing The Kronos 
• Handling Breaks downs
• Handling Harsh Braking
• Speed and Speed Violation
• Generating Vehicle and ATM Codes 
• Handling Inbound & Outbound Calls
• Ensure all tracking units are updating
• Monitor and report out of shift driving
• Follow emergency procedure protocols
• Make Sure ATMs Are Loaded In Time
• Manage and report incidents and accidents
• Escalates Incidents To Managers In Charge
• Excessive Idling-Stationary with ignition on
• Drive-Cam/Avigilon/SV Multi Client/ Central
• Monitor Panic Alarms and No- Go- Zone Areas
• Monitor convoys and ensure SOPs are adhered to
• Monitor and report route deviations and violations
• Monitoring Vehicles Alarms using C-track System
• Monitor vehicles with high-risk cargo on an hourly basis
• Establish & Maintain Relationship with Internal Customer
• Make sure client informed with estimated time of crew arrival
• Monitor And Tracking All Vehicles That Report to SBV Bases
• Attend to any other assigned tasks as per instruction from Management

LAST SCHOOL ATTENDED                :              ThusanangBahale

HIGHEST STANDARD                         :              Matric – Completed- 2014

• Southern Sotho
• English
• History
• Biology
• Introduction to Ethnology
• Introduction to Criminology
• Law of Criminal Procedure and Evidence

INSTITUTION                                        :              Brilliant Academy of Security Officer 2001          

QUALIFICATION                                 :              Grade E, D & C, B & A + Dog Handling

INSTITUTION                                        :              NOSA 2003

QUALIFICATION                                 :              Occupational Health And Safety Level 1

INSTITUTION                                        :              PC Training And Business College

QUALIFICATION                                 :              Intermediate In Microsoft Office 2000

• Introduction to Computer
• Basic of Windows Environment
• Microsoft Word 
• Microsoft Excel 
• Microsoft Access 
• Microsoft Outlook
• Power point
• Typing Speed Development (55-65 WPM)
• Effective Business Communication

INSTITUTION                                       :               Cornerstone Call Centre Training Centre 2004

QUALIFICATION                                :               Call Centre Agent Training

• History & Development
• Customer Services
• Interview Techniques
• Practical Call Centre Training
• Handling Inbound & Outbound Calls

INSTITUTION                                        :              Mason Security Training Centre 2023 

QUALIFICATION                                 :              National Key Point 

• Explain The Requirements For Becoming A Security Services Provider
• Apply Legal Aspects In A Security Environment
• Apply Occupational Health,Safety And Environmental Principles
• Operate A Computer Workstation In A Business Environment
• Perform Basic Fire – Fighting
• Carry Out Basic First Aid Treatment In The Workplace
• Demonstrate Physical Defensive Restraining Techniques
• Adhere To Professional Conduct and Organizational Ethics

INSTITUTION                                       :              International Firearm Training Academy - 2022

QUALIFICATION                                 :              Firearm Training Competency 

• Knowledge Of Firearms Control Act 60 2000 
• Unit Standard Use Of Handgun 
• Unit Standard Use Of Shotgun 
• Unit Standard Use Of A Self Loading Rifle/Carbine 
• Handle And Use A Handgun For Business Purpose 
• Handle And Use A Shotgun For Business Purpose 
• Handle And Use A Self-Loading Rifle/Carbine For Business Purpose

INSTITUTION                                        :              Ipeleng Risk Management Centre

QUALIFICATION                                 :              Firearms Tactical Training Course

• Applying Tactical Knowledge In the Use Of Firearms

Basic Tactical Security Training