Moeketsi Mwelase

I am interested in becoming part of your organization. I possess more than 14 years’ hands-on expertise in ICT; EUC support, System support and IT project management. Supervising and managing Junior technicians and interns have formed part of my daily duties for the past 6 years. I am well versed in managing delegated IT projects following international best practices frameworks such as ITIL and Prince 2, as well as conducting personnel training which am very passionate about. I am a self-motivated, self- managing team-player who is agile, confident, and always willing to roll my sleeves to get the job done.

I have valuable experience in IT Governance processes. I have hands-on experience in conducting IT Audit in public sector organizations working with Auditor General SA. I have in-depth experience in Business Continuity processes such as Disaster Recovery, Cloud backup solutions. I also have vast knowledge and experience in IT Security, both endpoint and back-end. 

I have developed a strong passion for IT Service Management and Business Analysis, and this led to my paradigm shift in how I go about doing my work. My focus is on improving and developing those Business Processes working with all stakeholders for mission-critical business applications. I am currently doing my Agile Business Analysis certification. 

I am innovative in thinking, with a passion for business analysis while dedicated to driving forward the strategic objectives of the organization. One of my greatest strengths is my ability to translate business objectives into standard business processes and procedures.  I also have articulate verbal, written and presentation skills, which I believe to be an asset in any ICT support role. I work both smart and hard to find solutions to challenges, and I attend to each one of them with great enthusiasm. I am reliable and dedicated to a service which puts people first, Batho Pele.

I am interested in becoming part of your organization. I possess more than 14 years’ hands-on expertise in ICT; EUC support, System support and IT project management. Supervising and managing Junior technicians and interns have formed part of my daily duties for the past 6 years. I am well versed in managing delegated IT projects following international best practices frameworks such as ITIL and Prince 2, as well as conducting personnel training which am very passionate about. I am a self-motivated, self- managing team-player who is agile, confident, and always willing to roll my sleeves to get the job done.

I have valuable experience in IT Governance processes. I have hands-on experience in conducting IT Audit in public sector organizations working with Auditor General SA. I have in-depth experience in Business Continuity processes such as Disaster Recovery, Cloud backup solutions. I also have vast knowledge and experience in IT Security, both endpoint and back-end. 

I have developed a strong passion for IT Service Management and Business Analysis, and this led to my paradigm shift in how I go about doing my work. My focus is on improving and developing those Business Processes working with all stakeholders for mission-critical business applications. I am currently doing my Agile Business Analysis certification. 

I am innovative in thinking, with a passion for business analysis while dedicated to driving foward the strategic objectives of the organization. One of my greatest strengths is my ability to translate business objectives into standard business processes and procedures.  I also have articulate verbal, written and presentation skills, which I believe to be an asset in any ICT support role. I work both smart and hard to find solutions to challenges, and I attend to each one of them with great enthusiasm. I amreliable and dedicated to a service which puts people first, Batho Pele.

I am in currently in possession of the following IT Qualifications:

1. Diploma Information Technology (UNISA 2021) November 2021.
2. Prince 2 Foundation Certificate in Project Management (CTU 2018)

3.  COBIT 5 Foundation 2017 (Torque IT 2017)

4.  Cloud Computing Fundamentals (DELL EMC 2017)

5.  VCE Converged Infrastructure Solutions Foundations Certificate (DELL EMC 2017)

6.  ITIL V3 Foundation Service Management (Torque IT 2015)

7.  Microsoft Certified Professional (Torque IT 2015)

8.  Querying Microsoft SQL Server (Torque IT 2015)

9.  CompTIA A+ Essentials Certification (ATTI 2011)

10. Microsoft Project 2007 Foundation (Universityof Free State 2009)

11. System Support NQF Level 5 National (Damelin Bloemfontein)

12. IT Technical Support NQF Level 4 (Damelin Bloemfontein) 2004-2005

13. End User Computing NQF Level 2&3 (Stanford Computer College) 2004