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Mfanafuthi Modupe

Mfanafuthi Modupe

Freelance editor and Research Assistant

Services provided: Communication , Content Marketing , Academic , Journalism

Marketing / Advertising / Public Relations

Brakpan, Ekurhuleni Metropolitan Municipality
R50 / hour
Approximate rate

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About Mfanafuthi Modupe:

Currently excelling at gathering tools, materials, and resources for academic qualitative research development. I have a proven capacity for design thinking in problem solving, reflective thinking and personal development, Interpersonal relations, and technological competence in cooperate leadership. I am also computer literate specializing in Microsoft Office (MWord, MPowerpoint, MTeam, MExel, and MOutlook)

Experience

University of Free State 

Research Assistant

  • Performed content analysis and revised references and in-text citations.
  • Applied digital mining to recorded data extracted during content analysis.
  • Proofreading, editing, and data interpretation.

MTN Mobile Money

Outbound Call Centre Agent

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and service,  and creating welcoming positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped a large volume of customers every day with a positive attitude and focused customer satisfaction.

Education

I attended Nimrod Njabulo Ndebele Secondary School, where I earned a distinction for my National Senior Certificate in 2017. In 2021, I completed my Bachelor of Arts in Journalism at the University of Free State, and two years later, I earned my Honors Degree in Communication Science and Media Studies.

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