Mfanafuthi Modupe

University of Free State 

Research Assistant

• Performed content analysis and revised references and in-text citations.
• Applied digital mining to recorded data extracted during content analysis.
• Proofreading, editing, and data interpretation.

MTN Mobile Money

Outbound Call Centre Agent

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and service,  and creating welcoming positive experiences.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Helped a large volume of customers every day with a positive attitude and focused customer satisfaction.

I attended Nimrod Njabulo Ndebele Secondary School, where I earned a distinction for my National Senior Certificate in 2017. In 2021, I completed my Bachelor of Arts in Journalism at the University of Free State, and two years later, I earned my Honors Degree in Communication Science and Media Studies.