Mercious Lombwa Kasono
Technology / Internet
Services provided
My name is Mercious and I'm an accomplished IT Support Specialist Engineer with a proven track record of delivering exceptional technical solutions and training. Over 15 years of experience in diagnosing and resolving complex hardware and software issues, ensuring optimal system performance and business continuity. Proficient in Mac OS, Cyber Security, Windows 7, 8, 10, 11, Active Directory, Networking, Cloud Platforms, Linux, VMware, Hyper-V, SQL, MySQL, Oracle, PowerShell, Bash, Python, ITIL, ServiceNow, AWS, Azure, Google Cloud, SCCM, Intune, Veeam, Acronis, Firewalls, VPNs, IDS/IPS, Microsoft 365, Google Workspace, Agile, and Scrum, among many others.
Experience
I possess the ability to effectively manage technical projects, troubleshoot critical system failures, and provide expert guidance to end-users. Experienced in remote support methodologies, leveraging advanced tools and techniques to deliver timely and efficient solutions. Committed to staying current with industry trends and emerging technologies to maintain technical excellence.
Education
ACADEMIC QUALIFICATIONS
- Advanced Diploma – Computer Engineering – Jeppe College 2009
- National Diploma NQF Level 5- Systems Support – Jeppe College 2010
- MS-900 Microsoft 365 Certified: Azure Fundamentals
- AZ-900 Microsoft Azure Fundamentals
- AZ- 700 Designing and Implementing Microsoft Azure Networking Solutions
- Acronis Backup certified Engineer,
- CompTIA A+, Network+
- Microsoft Certified Professional (MCP),
- Microsoft Certified Technology Specialists (MCTS)
- Microsoft Certified IT Professional (MCITP)
- Microsoft Certified Systems Engineer (MCSE)
- ITIL® Foundation Certificate in IT Service Management
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