Megan Estima

Dear Sir/ Madam,

Like your organization, I am carefully considering the best strategies and tactics to make tomorrow a successful
reality. I, therefore, would like to express my interest in your organisation.
As a customer-centric and results-driven professional, I have been actively involved in contact centre roles for the
past 14.5 years, consistently adding value to companies and customers. One of my key attributes is building and
maintaining relationships by focusing on trust and credibility. My most recent roles, as CS Manager, Back-Office
Support Department Manager, Quality and Training Manager, and Customer Relationships Team Manager, have
enhanced my operational skills, TQM skills, process enhancement skills, stakeholder management, and leadership
abilities. I have also completed my Lean Six Sigma Green Belt certification as I am keen to build my knowled ge of
best practices to improve total quality and lean processes that benefit customers as well as internal stakeholders.
I have proved and continue to prove myself as a high-energy professional with an unrelenting focus on delivering
and improving customer experience through process and quality enhancements. I have a passion for developing my
team coupled with strong motivational skills which have resulted in increased overall employee productivity and
satisfaction. My key skills include performance management, quality, and process improvement management as
well as people management and development. I bring experience in change leadership, allowing me to effectively
implement key strategies to improve processes and ultimately affect the business's bottom line. I also have a
record of success in complementary skills including third-party management, project management, process
improvement, training, and quality management.
As a dynamic employee, I work well under tight deadlines and extreme pressure, by harnessing my high energy
levels and enthusiasm for the latest in technology. I can strategize ahead of others, in order to produce unique
solutions at a competitively fast pace. I possess good listening skills, and as a result, I communicate effectively with
people from various levels of management, and from all walks of life. I am quick to establish rapport and maintain
relationships, constantly striving to be proactive in meeting tasks and client objectives.
I would welcome the opportunity to meet with you for an in-depth interview to discuss the contribution I
could make to your company. Thank you for your time and consideration.

Yours sincerely,
Megan Estima

I have extensive experience in back office operations, order fulfillment, and enhancing customer experience. My work has strategically focused on optimizing customer journeys and communication processes. Over the years, I have developed and implemented strategies to improve customer satisfaction, streamline order processing, and ensure seamless interactions throughout the customer lifecycle. My expertise includes analyzing customer feedback, identifying pain points, and creating solutions that enhance overall customer engagement and loyalty.

Lean Six Sigma Green Belt