Mduduzi Siyabonga Mthunzi

Casual IT Tech - Edenvale, Greenstone

• Pro• Productive based on the calls allocated.

• Ensuring that there’s compliance with all Quality Management System (QMS)

Procedures provided by the Field Service Managers (FSM).

• Complete administration within time frames as per policies.

• Action and close new calls within customer Service Level Agreements

And Mean Time to Respond / Mean Time to Complete.

• Technical support, maintenance, trouble shooting in an end user

Computing environment.ductive based on the calls allocated.

• Ensuring that there’s compliance with all Quality Management System (QMS)

Procedures provided by the Field Service Managers (FSM).

• Complete administration within time frames as per policies.

• Action and close new calls within customer Service Level Agreements

And Mean Time to Respond / Mean Time to Complete.

• Technical support, maintenance, trouble shooting in an end user

Computing environment.

Junior Rework Engineer - Altron Bytes Managed Solutions

: Able to Assess, repair and maintain ICT finance products and equipment to ensure optimal operating levels.

• Perform internal Processes
• Achieve personal production targets in line with Service Level Agreements while maintaining the required repair quality standards 
• Responsible for fault finding, repair and service of desktops and ICT equipment.
• Reduce backlog within acceptable parameters.
• Adhering to workshop maintenance and safety regulations to ensure a clean and healthy environment according to company policies, procedure and ISO standards.
• Ensure that operating supplies and parts are ordered and posted accurately and booked according to the correct timeframes.
• Human Capital
• Complete training and development objectives as per agreed timelines in the personal development plan.

IT Technician (Learnership End-User)

• Describe cloud concepts
• Describe Microsoft 365 apps and services
• Describe security, compliance, privacy, and trust in Microsoft 365
• Describe Microsoft 365 pricing, licensing, and support
  
  
   
• Deploy Windows client 
• Manage identity and access 
• Manage compliance policies and configuration profiles
• Manage, maintain, and protect device
• Manage apps 
  
   
• Install and configure Windows 
• Configure and manage connectivity and storage
• Maintain Windows 
• Protect devices and data 
  
  
   
• Deploy and manage a Microsoft 365 tenant 
• Plan and manage user identity and roles 
• Manage access and authentication 
• Plan Microsoft 365 workloads and applications 
  
   
• Plan and implement device services 
• Manage security and threats by using Microsoft 365 Defender 
• Manage Microsoft 365 compliance

Network Support Technician / NOC Support Agent

Under STEM Connect Service Provider

 

• Stem Monitoring system (Monitors on the wall). Logging tickets for clients experiencing Fiber downtime using SOPHOS. Clients such as Findbond, SLA, and Barko
•  Mikrotik RB3011 switch device. A switch that is configured through the browser (Winbox). Learned to view connectivity. Learned also about the Zanbbix. Zanbbix is used to view connectivity settings for clients managed or Hosted
• Winbox. A monitoring and verifying client connectivity through the browser. Use IP Addresses to view client connectivity, Traceroute, Torch, Ping. 
• Configure the Mikrotic connectivity settings such as routes, Router Settings, Switches, IP Addresses
• Learned to use SOPHOS through the browser to view VPN device settings, Configuration Network status, Cloud APN
• Learned to view Omada (TP-Link) for monitoring TP Links on-site. View Ports connected, IP Addresses.
  
  
  
   

Under Link Africa Service Provider


 

• LA (Link Africa) Monitoring system (Screens on the wall). LA net 1 (Link Africa), LA net 2. Learned about the fact that LA assist diagnose and repair broken fiber link for its clients that experiencing downtime
• The LA Circuit Identification. Different regions. Northern region, Eastern region, Southern region
• LA locating services. Locating the service using GPON for Link Business with (Circuit ID’s beginning with 66,67,77) Knack for locating Link Enterprise ports (Circuit ID’s beginning with 56,57,58,59 Circuit ID)
• ONU Device (Optical Network Unit) the fiber network device which is a device that is connected to the client network device (Router, Transceiver, Switch) at client’s site. 
• View the status of the ONU, view the configured page and view the configuration of the ONU. Distinguish between a client device that is online, a device that is experiencing power outage, and a device that is experiencing fiber break

BRL 

ICT Infrastructure Support Technician

• CAT Cable Wire Cutting
• CAT Cable Wire Crimping
• CAT Cable Wire Patching
• CAT Cable Wire Testing
• CAT Cable Wire installation to Server Cabinet, ZDesigner Printer Installation to Server Cabinet, Switch Device Installation to Server Cabinet

Network Support Engineer / Technician

• CAT Cable Wire Cutting
• CAT Cable Wire Crimping
• CAT Cable Wire Patching
• CAT Cable Wire Labelling 
• CAT Cable Wire Testing
• ICT Cable Wire Tesing, Wire Patch Testing, Network Diagnostics Tools. IP Config, Ping, Tracert, NSLookup etc.

Deployment Support Technician

• Windows 10, 11 Deployment / Activation
• Microsoft 365 Activation 
• SQL (Loading Content for Schools, Study Materials, Textbooks, Video Tutorials)
• MY SDLR Software Installation
• MDM 

IT Support Technician

• Diagnose ICT Devices
• Troubleshoot Devices
• Repair Devices

Tembisa High School - Matric

Boston City Campus & Business Collage - IT Certification - Diploma

Mecer Inter-ED - IT Certification